Kyle Cramer

The best experience purchasing a vehicle. Lapis is the new owner of Mercedes-Benz of Northern Arizona and the customer service is definitely their priority. We described our needs and we Lapis is the new owner of Mercedes-Benz of Northern Arizona and the customer service is definitely their priority. We described our needs and we first test drove a 2026 GLE 450 with Kyle Cramer, sales consultant . When we came back to the Dealership. Andy Davis, the Pre-Owned Manager, personally met my wife and I asked if he could assist us in the purchase of a used car. (We had spoken on the phone earlier in the morning.) We explained what we were looking for and he informed us he had some used vehicles that would meet our expectations. We test drove the vehicles he recommended and were very impressed with of one the vehicles and decided on purchasing it. Lane Jackson, the Finance Manager, and Anna Litovskaya, General Manager, went “beyond the call of duty” to acquire a better interest rate than what I was approved for from my bank. David Ventura from service was great and answered my questions regarding settings on my vehicle. Excellent customer service! We were treated with respect and there was not any pressure sales like we have usually experienced when purchasing a new vehicle. I highly recommend this dealership! They have earned a lifelong customer because their genuine interest in providing the best experience and customer service when purchasing a new car. More

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