Kyle Peixoto

I stopped by to have my battery replaced under the settlement to replace the undersized battery in all 2018 ish Subaru Outbacks. Usually I get my service at Patriots Subaru 40 miles away compared to S settlement to replace the undersized battery in all 2018 ish Subaru Outbacks. Usually I get my service at Patriots Subaru 40 miles away compared to Stateline at 5 miles away because the service dept at Stateline is consistently deplorable. Today was no different. I was told that because I get service at Patriot Sub I would need to have this battery recall done there. Then I was told to get my VIN as though I was inconveniencing this tech agent. For weeks I chatted w Courtney on buying a vehicle there. Not only will I never visit service there again I’d never consider buying there. How does this place stay in business. Would recommend neither service or sales. It’s all connected. Stay away. This isn’t the first or second time for poor service. Filed complaint w Subaru Corporate. Something in my chat w Corporate worker informed me complaints against Stateline are commonplace. More

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Excited to go today after speaking with several people to install a remote start for my daughter. A Christmas present surprise brought some reading material all set only to find out that apparently I should install a remote start for my daughter. A Christmas present surprise brought some reading material all set only to find out that apparently I should have ordered the part because all the service folks I spoke to did not think to order that part for the appointment for the remote start So disappointed and can’t believe that’s called customer service Really very sad Is there no Customer service anymore? Does anyone have common sense? More

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The service provided was great. The staff was very friendly and personable. Explained what needed to be done and what could wait. Short wait time so I was in an out with no issues. friendly and personable. Explained what needed to be done and what could wait. Short wait time so I was in an out with no issues. More

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Got my 6000 service I didn’t have to wait too long. I presented a coupon that didn’t apply, but the person that was helping me found a coupon for me that did apply to th I didn’t have to wait too long. I presented a coupon that didn’t apply, but the person that was helping me found a coupon for me that did apply to the service I received. More

by REBECCA Verified Customer Verified Customer

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Very helpful Ballet out front to take car. No more hunting for a space. Three agents inside to discuss issues. Easy walk to Rogers for homefries and eggs Ballet out front to take car. No more hunting for a space. Three agents inside to discuss issues. Easy walk to Rogers for homefries and eggs. Car finished When I got back. Exercise, breakfast, car fixed with no hassle on my part. Covered by Warantee. What more could you want. More

by WARRENMCGOLDRICK Verified Customer Verified Customer

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Poor communication and follow-through Stateline serviced my Subaru adequately, but were very slow in completing the paperwork and letting me know the car was ready. They also did a state i Stateline serviced my Subaru adequately, but were very slow in completing the paperwork and letting me know the car was ready. They also did a state inspection, but the tech lost my registration and it took almost half an hour to locate it -- he'd put it back in the wrong car! Training and supervision could be much improved. More

by Westporter47 Verified Customer Verified Customer

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Sirius Radio Problem Stateline updated my radio to correct an issue with Sirius Radio. After an update in August, The LIST function did not list categories, etc. A patch t Stateline updated my radio to correct an issue with Sirius Radio. After an update in August, The LIST function did not list categories, etc. A patch to resolve this was developed and after it was updated by Stateline, Sirius has worked as designed. More

by CAROLB59 Verified Customer Verified Customer

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Oil Change The customer service was awesome. I recently purchased my vehicle and had several questions not only did they answer them they took the time to sit in The customer service was awesome. I recently purchased my vehicle and had several questions not only did they answer them they took the time to sit in my car and show me! More

by Robin Verified Customer Verified Customer

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Oil Change and Tire Rotation Fast, friendly and knowledgable service team was able to add a last minute tire rotation to the service. Was happy to hear the service prices have gon Fast, friendly and knowledgable service team was able to add a last minute tire rotation to the service. Was happy to hear the service prices have gone down a bit. More

by PATRICECORBISHLEY. Verified Customer Verified Customer

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Caring follow up. As a senior citizen and a caretaker for my husband with Parkinson's disease, I must have a reliable vehicle. My battery was dead at 7 p.m....I spoke t As a senior citizen and a caretaker for my husband with Parkinson's disease, I must have a reliable vehicle. My battery was dead at 7 p.m....I spoke to Brian/Sales that evening........the next day, I received a call from Nancy Manchester and we made plans to have the vehicle towed in that day. .Kyle/service was prompt in having the vehicle's problem resolved and I was able to pick it up that day. They were caring and showed much compassion for my dilemma.... More

by LUCKYBANK Verified Customer Verified Customer

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