Lacie Ludolph
Lacie Ludolph at Crown Toyota

Lacie Ludolph

Manager

Crown Toyota

255 W Pershing Rd
Decatur, IL 62526

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4.9
9 Reviews
4.9

9 Reviews

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9 Reviews of Lacie Ludolph

January 04, 2026

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Very pleased with entire experience. No hassle upfront pricing no games or high pressure sales tactics. Refreshing!!! More

by Nnwilfong
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Recommend Dealer
Yes

Other Employees Tagged: Donovan Taylor

Jan 06, 2026

Crown Toyota responded

We are absolutely thrilled to hear about your wonderful experience with us. Your satisfaction with our straightforward pricing approach and relaxed sales environment means everything to our team. We understand how important it is to feel comfortable and respected throughout the entire process, and we're delighted that we could provide exactly that kind of experience for you. Thank you for taking the time to share your positive feedback - it truly motivates us to continue delivering exceptional service to every customer who walks through our doors.

January 01, 2026

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This was a great sale person. No games ! Honest straight forward made my trade and deal very easy. More

by giffordwater65
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Yes
Jan 02, 2026

Crown Toyota responded

Thank you for the positive feedback! We're delighted you found our sales team honest and straightforward. Making your trade and purchase smooth and easy is exactly what we strive for. We truly appreciate you sharing your experience with Crown Toyota.

December 12, 2025

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Crown Toyota, Josh, Dillon, and the rest of their crew do an excellent job on everything we’ve taken into them. They’ve worked on cars that aren’t even Toyotas they always come up excellent. More

by steven.thorne54
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Yes
Dec 15, 2025

Crown Toyota responded

Thank you for the wonderful review! We're thrilled to hear about your positive experience with Josh, Dillon, and our team. We take pride in delivering excellent service on all vehicles, regardless of make or model. We appreciate your trust and look forward to continuing to serve you!

November 01, 2025

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Very satisfied with my recent visit to Crown Toyota. I had a recall repaired and had our RAV4 fluids and battery checked with winter being around the corner. The battery did not pass the Toyota standard More

by sesstj
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Recommend Dealer
Yes

Other Employees Tagged: Larry

Nov 06, 2025

Crown Toyota responded

Thank you for your positive feedback about your recent visit to Crown Toyota. We're pleased Larry kept you well informed throughout your recall repair and seasonal maintenance check, and that he identified the battery issue before winter. We're glad our competitive pricing with the discount made the battery replacement more affordable and that all work was completed efficiently. Your satisfaction means a great deal to us.

October 28, 2025

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Took an hour and 45 minutes to rotate tires. I went on a Saturday and had an appointment, but it seems they’re very understaffed good workers, very attentive. I believe you’re short staffed. More

by Emil.Burnham
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Yes
Oct 30, 2025

Crown Toyota responded

Thank you for your feedback about your tire rotation service. We truly appreciate your kind words about our team members being good workers and very attentive - this means a great deal to us. Please contact Tom Dunn at Tdunn02@crowntoyotadecatur.com so we can discuss your experience further and ensure we provide you with better service in the future.

March 21, 2025

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Awesome people and great customer service, ten out of ten would come again and again. very respectful More

by Macy
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Yes
Mar 24, 2025

Crown Toyota responded

Thank you for your wonderful feedback. We’re thrilled to hear that our team provided you with excellent customer service and that you had such a positive experience. We truly appreciate your trust and look forward to serving you again in the future.

April 27, 2024

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I love Crown. Great service department and great sales team. I was really happy with my buying experience. More

by ispx12
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Recommend Dealer
Yes

Other Employees Tagged: Joe Haskell

Apr 29, 2024

Crown Toyota responded

We appreciate you taking the time to leave such a kind review! At Crown Toyota, we strive to provide exceptional service in every area, from sales to service. We're happy to hear we achieved that for you throughout your car-buying experience. We look forward to seeing you again in the future for all your automotive needs, whether it's routine maintenance, parts, or considering your next Toyota! Thank you for choosing Crown Toyota!

January 15, 2024

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I recently had the pleasure of visiting Crown Toyota, and I am incredibly impressed with the level of service I received. From the moment I walked into the dealership, I was greeted by a team of professional More

by goodmanhardware
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Yes

Other Employees Tagged: Jordan

Jan 17, 2024

Crown Toyota responded

HI Goodman Hardware, We are so thankful for your review. We strive to provide excellent service and are so happy with your satisfaction. Thank you for highlighting your excellent experience. Thank you for your continued patronage.

August 03, 2023

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I was very pleased with this dealership Patti Kovacs was awesome ! She’s a great sales lady it was a wonderful experience very personable I appreciate all she did ! More

by nancy77smith44
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Recommend Dealer
Yes

Other Employees Tagged: Patti Kovacs

Aug 21, 2023

Crown Toyota responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!