I was very pleased with Crown Toyota, and everyone that I
work with it made things very easy process and treated as well
work with it made things very easy process and treated as well
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by bradleychad16
Apr 16, 2026 -
Crown Toyota responded
We are thrilled to hear about your positive experience with our team. It's wonderful to know that working with our staff made the entire process smooth and straightforward for you. Your feedback about being treated well means a great deal to us, and we're delighted that you felt valued throughout your visit. Thank you for choosing Crown Toyota and for taking the time to share your experience with others.
Very pleased with entire experience.
No hassle upfront pricing no games or high pressure sales tactics. Refreshing!!!
No hassle upfront pricing no games or high pressure sales tactics. Refreshing!!!
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by Nnwilfong
Other Employees Tagged:
Donovan Taylor
Jan 06, 2026 -
Crown Toyota responded
We are absolutely thrilled to hear about your wonderful experience with us. Your satisfaction with our straightforward pricing approach and relaxed sales environment means everything to our team. We understand how important it is to feel comfortable and respected throughout the entire process, and we're delighted that we could provide exactly that kind of experience for you. Thank you for taking the time to share your positive feedback - it truly motivates us to continue delivering exceptional service to every customer who walks through our doors.
This was a great sale person.
No games ! Honest straight forward made my trade and deal very easy.
No games ! Honest straight forward made my trade and deal very easy.
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by giffordwater65
Jan 02, 2026 -
Crown Toyota responded
Thank you for the positive feedback! We're delighted you found our sales team honest and straightforward. Making your trade and purchase smooth and easy is exactly what we strive for. We truly appreciate you sharing your experience with Crown Toyota.
Crown Toyota, Josh, Dillon, and the rest of their crew do
an excellent job on everything we’ve taken into them. They’ve worked on cars that aren’t even Toyotas they always come up excellent.
an excellent job on everything we’ve taken into them. They’ve worked on cars that aren’t even Toyotas they always come up excellent.
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by steven.thorne54
Service Price Transparency
Dec 15, 2025 -
Crown Toyota responded
Thank you for the wonderful review! We're thrilled to hear about your positive experience with Josh, Dillon, and our team. We take pride in delivering excellent service on all vehicles, regardless of make or model. We appreciate your trust and look forward to continuing to serve you!
Very satisfied with my recent visit to Crown Toyota.
I had a recall repaired and had our RAV4 fluids and battery checked with winter being around the corner. The battery did not pass the Toyota standard
I had a recall repaired and had our RAV4 fluids and battery checked with winter being around the corner. The battery did not pass the Toyota standards and I had it replaced. I called several other auto parts stores to check on pricing. Crown was very competitive with their 25% discount. I was well pleased with my service advisor Larry as he kept me updated on the progress of the recall repair and came and talked to me after the inspection under the hood and the recommendation of replacing the battery. The entire work was also completed in a very timely manner.
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by sesstj
Service Price Transparency
Other Employees Tagged:
Larry
Nov 06, 2025 -
Crown Toyota responded
Thank you for your positive feedback about your recent visit to Crown Toyota. We're pleased Larry kept you well informed throughout your recall repair and seasonal maintenance check, and that he identified the battery issue before winter. We're glad our competitive pricing with the discount made the battery replacement more affordable and that all work was completed efficiently. Your satisfaction means a great deal to us.
Took an hour and 45 minutes to rotate tires.
I went on a Saturday and had an appointment, but it seems they’re very understaffed good workers, very attentive. I believe you’re short staffed.
I went on a Saturday and had an appointment, but it seems they’re very understaffed good workers, very attentive. I believe you’re short staffed.
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by Emil.Burnham
Service Price Transparency
Oct 30, 2025 -
Crown Toyota responded
Thank you for your feedback about your tire rotation service. We truly appreciate your kind words about our team members being good workers and very attentive - this means a great deal to us. Please contact Tom Dunn at Tdunn02@crowntoyotadecatur.com so we can discuss your experience further and ensure we provide you with better service in the future.
Awesome people and great customer service, ten out of ten
would come again and again. very respectful
would come again and again. very respectful
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by Macy
Service Price Transparency
Mar 24, 2025 -
Crown Toyota responded
Thank you for your wonderful feedback. We’re thrilled to hear that our team provided you with excellent customer service and that you had such a positive experience. We truly appreciate your trust and look forward to serving you again in the future.
I love Crown.
Great service department and great sales team. I was really happy with my buying experience.
Great service department and great sales team. I was really happy with my buying experience.
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by ispx12
Other Employees Tagged:
Joe Haskell
Apr 29, 2024 -
Crown Toyota responded
We appreciate you taking the time to leave such a kind review! At Crown Toyota, we strive to provide exceptional service in every area, from sales to service. We're happy to hear we achieved that for you throughout your car-buying experience.
We look forward to seeing you again in the future for all your automotive needs, whether it's routine maintenance, parts, or considering your next Toyota! Thank you for choosing Crown Toyota!
I recently had the pleasure of visiting Crown Toyota, and
I am incredibly impressed with the level of service I received. From the moment I walked into the dealership, I was greeted by a team of professional
I am incredibly impressed with the level of service I received. From the moment I walked into the dealership, I was greeted by a team of professionals who were dedicated to ensuring my satisfaction. I would like to express my gratitude to Jordan, the General Manager, Mike, the Finance Manager, and my salesperson, whose name unfortunately escapes me.
First and foremost, Jordan, the General Manager, set the tone for my visit. His warm and welcoming demeanor made me feel valued as a customer. He took the time to listen to my needs and provided me with personalized recommendations, ensuring that I found the perfect car for my lifestyle. Jordan's attention to detail and commitment to customer satisfaction were truly commendable.
Next, I would like to acknowledge Mike, the Finance Manager, who guided me through the financial aspects of my car purchase. He was extremely knowledgeable and transparent, explaining all the financing options available to me in a clear and concise manner. Mike's professionalism and expertise made the financing process smooth and hassle-free, giving me peace of mind knowing that I made an informed decision.
Lastly, I want to thank my salesperson, who made the car buying experience enjoyable and stress-free. They were attentive, patient, and understanding of my preferences, ensuring that I found the perfect vehicle that met all my requirements. Their dedication to customer satisfaction was evident throughout the process, and I am grateful for their exceptional service.
Overall, Crown Toyota exceeded my expectations in every aspect. Jordan, Mike, and my salesperson worked as a cohesive team, providing exceptional service and making the car buying process seamless. Their knowledge, professionalism, and commitment to customer satisfaction were truly outstanding.
I highly recommend Crown Toyota to anyone in search of a new vehicle. The team, led by Jordan, along with the expertise of Mike and the dedication of the salesperson, will ensure that you have an outstanding experience from start to finish.
Thank you, Crown Toyota, for your exceptional service and for making my car buying experience a memorable one!
Sincerely,
Goodman hardware
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by goodmanhardware
Other Employees Tagged:
Jordan
Jan 17, 2024 -
Crown Toyota responded
HI Goodman Hardware,
We are so thankful for your review. We strive to provide excellent service and are so happy with your satisfaction. Thank you for highlighting your excellent experience. Thank you for your continued patronage.
I was very pleased with this dealership Patti Kovacs was
awesome ! She’s a great sales lady it was a wonderful experience very personable I appreciate all she did !
awesome ! She’s a great sales lady it was a wonderful experience very personable I appreciate all she did !
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by nancy77smith44
Other Employees Tagged:
Patti Kovacs
Aug 21, 2023 -
Crown Toyota responded
Our reputation is one of our top priorities. Your positive review is what we are always striving for!