Landon Bates

My review is targeted at both Landon, and his manager (don't recall the name - large male, back office, shaved head) From my understanding, Nissan of Ft Myers was recently acquired from its previous o (don't recall the name - large male, back office, shaved head) From my understanding, Nissan of Ft Myers was recently acquired from its previous ownership, and personnel changes have taken effect as a result. I purchased my 2020 Rogue from this dealership. Every servicing & repair has gone through this dealership. We have a strong sense of loyalty to this dealership, and our loyalty was grandfathered in via the acquisition of the location. My recent experience left me & my wife with a clear feeling of dishonesty, rushed work, and low effort excuses / customer service. My car broke down in Naples (alternator). It was more affordable to have towed to & repaired in Naples. I called Nissan of FM, and they strongly persuaded me to pay the extra fees to bring the car to them instead, claiming that it was unlikely to be the alternator, and more likely something more serious. It was the alternator. They did not offer to assist with the tow, the rental I had to purchase, and they installed a defective alternator as a replacement. They did not test the alternator adequately upon returning the vehicle to me. I returned my rental to Naples, had to Uber all the way to Nissan of FM, only for my car to break down again a mile down the road. This 100% SHOULD have been preventable by inspecting the car properly before returning it to me. • As a result, I needed another tow, another Uber to the airport, and another rental. • This is the family car. Had my wife been driving with the baby at the time, it could have endangered their safety. Landon took the necessary steps to finally test the 3rd alternator, which now functions properly. This dealership collectively cost me over an additional $1000+ by following their advice & trusting their procedures. I'm sure they have caused damage to my new battery, and perhaps other areas of the engine due to the strain caused on the engine as the car slowly died while driving. I expressed not only my grievances with this entire experience, but the dollar penalty that this location & it's personnel caused by their advice & actions. Landon's response was to offer me a $300 credit on future servicing. He carried himself as though these things happen, it's not his fault, and I should be grateful for the $300 credit. I'm not the type to seize on opportunity to take advantage of customer service. All I asked was that the credit be applied retroactively to the work already done (my invoice was still pending & had not been charged yet). If not, then a larger future credit would secure our continued loyalty. Landon then brought me to the back office to speak with the big manager with the shaved head. That man tried to offset all blame, denied any wrongdoing, dismissed my years of loyalty under the guise that they were a NEW ownership, and thus my loyalty was actually focused on the previous owners. He claimed a retroactive credit would be "too confusing & may cause issues". He did not budge on the $300 credit, which is worth close to nothing. He took zero responsibility for the added issues caused since the vehicle was left in their possession. Instead, he doubled down on the fact that Landon properly tested the vehicle on the 3rd alternator, and that somehow absolved their actions on the 2nd alternator. He had the audacity to have me shake his hand while avoiding all eye contact with me. I left your establishment knowing that I had not been greedy or unreasonable. I left feeling that my kindness was taken as weakness, and your manager pounced on that - holding his ground bravely over a few hundred dollars. I know there's a dozen other locations I can find that would easily embody a proper sense of professionalism, including other dealerships. I shouldn't have to, but I'll use my whopping $300 credit for a tire rotation, then I will be closing my 6-year chapter with Nissan of Ft Myers, and I won't be shy about my experience. More

by Steven K Verified Customer Verified Customer

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Landon was extremely helpful keeping me informed on my 8 day service experience! Always texting me on parts needs and arrival!! Best service ever!!! day service experience! Always texting me on parts needs and arrival!! Best service ever!!! More

by Cozzinibro Verified Customer Verified Customer

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Nice people to check out Great job - i didn’t present coupon when dropped car off , I went there with plans to talk to someone in sales - But I missed the small print on a coupon So ze present coupon when dropped car off , I went there with plans to talk to someone in sales - But I missed the small print on a coupon So zero chance I could trust with my third sale from fort myers Nissan More

by 2392887794 Verified Customer Verified Customer

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Asked for a credit when the Memorial Day 20-20% off service ticket. I have heard nothing! service ticket. I have heard nothing! More

by Kevin Anderson Verified Customer Verified Customer

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Landon was very helpful with what had been a late in the day emergency situation! I look forward to all the upcoming improvements coming up day emergency situation! I look forward to all the upcoming improvements coming up More

by Vpaps Verified Customer Verified Customer

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I think Fort Myers Nissan is great. I have bought 4 Nissan cars from this dealership over the last 15 years or so. The service is really good. I have bought 4 Nissan cars from this dealership over the last 15 years or so. The service is really good. More

by JOANNIE0 Verified Customer Verified Customer

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Excellent customer service. Service department is also top notch. Quick and efficient service with a smile. Service department is also top notch. Quick and efficient service with a smile. More

by HMACKENZIE07 Verified Customer Verified Customer

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The service has really declined. Attention to customer care is lacking. A self serv kiosk would have been more helpful Attention to customer care is lacking. A self serv kiosk would have been more helpful More

by simoncapecoral Verified Customer Verified Customer

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Great service as usual. They took our vehicle as soon as we showed up for our appointment. They were very communicative and accommodating. They took our vehicle as soon as we showed up for our appointment. They were very communicative and accommodating. More

by amusingo Verified Customer Verified Customer

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Arriving at the dealership, I was greeted promptly, by an advisor. Not sure who mine was since I selected any (this was my first time there). Landon quickly approached and was very friendly. I explained as b advisor. Not sure who mine was since I selected any (this was my first time there). Landon quickly approached and was very friendly. I explained as best I could the dilemma. He listened, took notes, and then I waited for the shuttle. There was some confusion with the shuttle and my distance, but once they realized gps was giving them the wrong city things went a lot better. After receiving the work up, I had a ton of questions as I wasn’t sure if they were hearing the right noises and if the diagnosis matched up. Landon offered for me to ride with a shop foreman to ensure they were hearing and feeling what I was. I’m so glad I took the time to take them up on this! I rode with Chuck and it was honestly my deciding factor. He wasn’t assigned to my car, so he reviewed the notes when I was on my way there. Once he felt and heard it he explained the two things it could be. He gave me all the things he would expect if it was A or B. I needed to understand these things and their decision making process for me to feel comfortable. He didn’t talk down to me, he didn’t treat me like I was dumb when I asked questions, and he worked through the scenarios with me to the extent I wanted. The perfect amount of details for me! I appreciated that time so much and felt wayyyyy more comfortable paying these costs after that ride. He did several different things while driving my car with me to ensure he was right on his thoughts which made me feel even more confident in this dealership. Before I picked up my car, I requested a drive along with my service advisor Landon and he quickly said sure, that’s no problem. All around, I’d take my car back to them! Thank you guys!! More

by 13salesqueen Verified Customer Verified Customer

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