Lauren Farless
Lauren Farless at Southern Mazda Newport News

Lauren Farless

Sales Consultant

Southern Mazda Newport News

12602 Jefferson Ave
Newport News, VA 23602

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4.4
29 Reviews
4.4

29 Reviews

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29 Reviews of Lauren Farless

September 13, 2025

Dealership Rating
Employee Rating

Helpful , seem to know what they are talking about, straight forward, explained everything,friendly ,seem to like they job More

by JAIMEDOWLING62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

September 05, 2025

Dealership Rating
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I called ahead to get a quote for the work on my vehicle and was quoted a difference price to what I was charged. Not happy about that. More

by maxine.simoneau
Service Price Transparency
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Kaylyn Brakefield, Anton Smith

September 04, 2025

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Employee Rating

Great dealership updated my state inspection and had me out quick I recommend southern Mazda More

by ajiggasr
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Orlando Cruz, Kaylyn Brakefield

August 30, 2025

Dealership Rating
Employee Rating

I’m not sure they did properly maintenance for my car or not. looks like they just did oil changed not really inspection. It’s been two times I asked to add more tire pressure or windshield fluid, they said More

by James Gao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kaylyn Brakefield

August 29, 2025

Dealership Rating
Employee Rating

Very fast work on the car and got everything done that was needed. Was a simple oil change. More

by anttav0110
Service Price Transparency
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Recommend Dealer
Yes

July 20, 2025

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completely satisfied with your recent visit. Great customer service. Thank you for all that you did for my car. More

by RITADEWS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 23, 2025

Southern Mazda Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 20, 2025

Dealership Rating
Employee Rating

Very professional well put together team who. Know they're are doing clean working areas. More

by OMARCURTIS
Service Price Transparency
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Recommend Dealer
Yes

April 06, 2025

Dealership Rating
Employee Rating

My car has an oil change and they didn’t put the correct amount of oil in my car. I had my oil light come on 2 days later and had to buy more oil to put in my car. Worst experience ever. More

by Sherrodyoung1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

April 04, 2025

Dealership Rating
Employee Rating

Once again I am pleased with my service for my Mazda CX5. I have been going to Southern Mazda from Williamsburg for 5 years. More

by SKG725
Service Price Transparency
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Recommend Dealer
Yes

March 23, 2025

Dealership Rating
Employee Rating

Very helpful and friendly staff and manager. Was in and out at my appt time. More

by JUSTINELOKIE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Anton Smith

1

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