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Laurissa Swinford
Laurissa Swinford at Ed Martin Buick GMC
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Laurissa Swinford

Service Advisor

Ed Martin Buick GMC

9896 N Michigan Rd
Carmel, IN 46032

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2 Reviews
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2 Reviews

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2 Reviews of Laurissa Swinford

March 27, 2024

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Employee Rating

Lots of inventory, and very polite. Wants to sell cars. But, turn signal return observed faulty on check ride. Fix lasted one day. Told to bring in. Told not today, come back in on More

by GMC buyer
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bryan Coup, Tyler Mclachlan, Brad Pier, Mike Rice, Casey Price

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Apr 10, 2024

Ed Martin Buick GMC responded

Thank you for your feedback. Our Operations Manager will reach out.

May 02, 2024

GMC buyer responded

Dealer did respond to comments and service was completed quickly. UPDATE: when our GM loan paperwork was received, payments were scheduled to begin in May and not July as Dealer’s signed contract stated. Three contacts with Finance Manager, Casey Price, to resolve the issue resulted in no feedback. GM was no better, with two contacts and no response. We started our payments in May. What ever happened to doing what you say you are going to do? Not a good start with this dealership!

July 20, 2023

Dealership Rating
Employee Rating

Chris was great to deal with, look forward to continuing our journey with the dealership on the service side. More

by Rory Thompson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Chris Faris, Jeff Haase

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Jul 20, 2023

Ed Martin Buick GMC responded

Thank you for choosing Ed Martin Buick GMC for your new vehicle purchase! We truly appreciate your business and excellent review of Chris and our dealership. Have a great summer and enjoy your new GMC truck!

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