Lawrence Frazier | Page 8

My experience at this dealership started out well. I purchased a beautiful car and was very happy until I needed to bring the car in for a dent I sustained from a trucks tire. When I brought in the ca I purchased a beautiful car and was very happy until I needed to bring the car in for a dent I sustained from a trucks tire. When I brought in the car all of a sudden I didn’t have the dent warranty I believed to have purchased. They told me they would have the financial advisor reach out and go over the terms of the purchase but I have not heard back. When leaving the dealership they made sure they didn’t forget to give me the answers they wanted me to use for their survey. Basically, they wanted me to give them 100% and tried guilting me saying any review that wasn’t at 100% would only reflect on the compensation of the sales attendant. They literally printed out a version of the survey with the highlighted answers I was to select. Overall, this dealership is not as it seems and are only interested in receiving fake reviews/rating in stead of receiving genuine feedback and learning how to improve on their shortcomings and becoming a great dealership. More

by a.janker94 Verified Customer Verified Customer

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Excellent, Professional Topnotch service. All my questions were answered timely. I would highly recommend this Dearlership. All my questions were answered timely. I would highly recommend this Dearlership. More

by ANDREAREDFERN Verified Customer Verified Customer

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They were amazing, none pushy, quick. They were also super courteous and very easy to get a good vehicle price from. Can't wait to get our teens vehicles from them. They were also super courteous and very easy to get a good vehicle price from. Can't wait to get our teens vehicles from them. More

by Swanny Verified Customer Verified Customer

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Lawrence was awesome and super helpful. He made the process very seamless and not intimidating. He made the process very seamless and not intimidating. More

by sarahseo Verified Customer Verified Customer

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I was very pleased: everyone was polite, everything was clean, the shuttle was on time. Overall great experience. clean, the shuttle was on time. Overall great experience. More

by S.NELSON6-1 Verified Customer Verified Customer

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They were friendly and had a no pressure sales approach. They also did not uncharged popular cars like other dealerships are They also did not uncharged popular cars like other dealerships are More

by gr8waz Verified Customer Verified Customer

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Randy was great start to finish. He was patient and ensured we received the best deal He was patient and ensured we received the best deal More

by akemalamar24 Verified Customer Verified Customer

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Devon was a knowledgeable salesman and very helpful in the buying process. I highly recommend him and JBA! the buying process. I highly recommend him and JBA! More

by Nmcgowen1 Verified Customer Verified Customer

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I bought a brand new 2024 Telluride in Feb. I was convinced into buying the extended warranty protection plan. Now to be fair to them, they willingly cancelled it too when requested by me. But I was convinced into buying the extended warranty protection plan. Now to be fair to them, they willingly cancelled it too when requested by me. But their pitch was strong so I ened up buying it again from them. In Apr, my car is at 1694 miles. I have had the need to be at the service center for 5 times now. None of the time I was provided a rental car as was a part of the extended protection plan. All i was offered was a shuttle ride to and from the service center to my work. Last time my engine light was on. They suggested to leave the car at dealership or take it home and bring again once they had the part. Again, i was refused a rental car. Luckily they managed to get the part same day from somewhere and i took my car delivery. But the experience of new car has been very unpleasant. I honestly felt, i was refused the rental service because maybe i was not American’ enough for them to receive the service. I wanted to cuss and be mad, but maybe I still have that immigrant mentality and just was calm and patient with them, terrified that they won’t fix the car completely if i showed any aggression. I just hope dealership takes some action after this review and treat all their customers equally and nicely. More

by PRITesh Verified Customer Verified Customer

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