Lawson Cronic

Do Not buy from this dealership or let them work on your vehicle. We purchased a used BMW for our daughter and immediately had multiple problems. The car was sold to us as having gone through a “mult vehicle. We purchased a used BMW for our daughter and immediately had multiple problems. The car was sold to us as having gone through a “multi point inspection” and being in great condition. They said this included oil and filters change. We test drove it near the dealership at up to around 50 mph. On the ride home at 70 mph on the interstate, we felt a bad vibration. We took the car to our local BMW dealer. They wanted up to $4000 to repair the problems with the car if the oil pan needs replacing and to replace the wheel. $3000 for the oil pan and $900 for the wheel. The car had a bent rim/wheel, and cross threaded/stripped oil pan plug that prevented the oil from being changed. Their inspection did not reveal a bent wheel which is easy to see if you try and balance the tires. We called the Hartwell Ford GM about the problems and they refused to stand behind the car and told us they wanted nothing to do with it. I am guessing that if we were a local customer we might have been treated better but maybe not. The warranty that they included with the car, would, of course, not cover any of this either. When we bought the car, we were told it had “high performance tires” which we found to be $70 each or very cheap tires. We were told they could be contributing to the vibration problem as cheap tires are not as true or round as good tires. We were told that they are so cheap, they should probably be replaced. The dealer tried to include a “ DOC or Dealer fee” at the time of purchase AFTER we agreed on an "out the door" price. This is just more profit on top of the profit built into the sales price. They told us the state requires a DOC fee and this is simply not true. The state requires you to show it in the advertised sales price if you charge one. Cobb Toyota in Atlanta even advertises “No Dealer Fees” on their website. Hartwell Ford also inflated the tag fee which we Googled in front of them to prove it was not required. We were not sure if they are totally dishonest or do not train their sales people and allow them to say and do anything to close a deal. BMW told us that these problems were caused by the last person to change the oil, which was Hartwell Ford if they were being honest and actually did the oil change. They also said the bent wheel should have been recognized in an inspection. Evidently they are not training their service mechanics very well if at all. We would never be able to trust anything this dealership tells us and would NEVER purchase anything from them again and you shouldn’t either. More

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Great group of people who are friendly and listen to you also knowledgeable about there products & cars also knowledgeable about there products & cars More

by amanda.daniel.reese Verified Customer Verified Customer

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Pricing is very high ! I will be changing to another dealership! Thank you very much I will be changing to another dealership! Thank you very much More

by hbharbin Verified Customer Verified Customer

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Fast and friendly service at this dealership. Got me in quick and provided great service. Got me in quick and provided great service. More

by goebejw Verified Customer Verified Customer

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They are very helpful and very kind they listen to what you have to say they do not judge and they are very positive people you have to say they do not judge and they are very positive people More

by shanwan1234 Verified Customer Verified Customer

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Dealership was great, we found a car that me and my son were both satisfied with , the salesman was great. were both satisfied with , the salesman was great. More

by harfs1 Verified Customer Verified Customer

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Tim was very friendly and extremely helpful Y’all made my son and I visit very enjoyable Thank y’all very much my son and I visit very enjoyable Thank y’all very much More

by Littlejon711 Verified Customer Verified Customer

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It was OK. Everything was good. I appreciate The service I got from the Ford company Everything was good. I appreciate The service I got from the Ford company More

by Rickyminish1960 Verified Customer Verified Customer

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Kind, informational, not pushy, allows you to view the vehicle inside, out, even under as many times as you like. Very professional staff Al the way through the dealership. vehicle inside, out, even under as many times as you like. Very professional staff Al the way through the dealership. More

by mbwilliams243 Verified Customer Verified Customer

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Absolutely the best experience at Lake Hartwell Ford! Why ? - Because they are an honest dealership and honored the deal we made and their online price when I came in!! Thank you again I had the best e Why ? - Because they are an honest dealership and honored the deal we made and their online price when I came in!! Thank you again I had the best experience with everyone and got the best deal I’ve found at any of the Atlanta area Fird dealerships!! More

by garytinsley26 Verified Customer Verified Customer

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