Leah Moir
Leah Moir at Cadillac of Knoxville

Leah Moir

BDC Manager

Cadillac of Knoxville

10005 Parkside Drive
Knoxville, TN 37922

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11 Reviews
not yet
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11 Reviews

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11 Reviews of Leah Moir

October 27, 2024

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Employee Rating

I just serviced my 2020 xt5 turbo at cadillac of knoxville. Freddy the service manager, took. Care of my appointment, service requirements, and future nessasary services. Freddy is the best service More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Freddy

July 16, 2024

Dealership Rating
Employee Rating

Took my 2013 srx in due to a abs light on with also a power steering warning light on. The stabilitrac warning light was also on. Robert from the service department called the next day and told me the co More

by Derick.nance
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert

January 26, 2024

Dealership Rating
Employee Rating

Best service in town. Freddy and James are the best tandem in the business. Whoever owns this dealership should be proud of this team! More

by gebailey76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Freddie, James

July 12, 2021

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Employee Rating

We bought a new 2020 Cadillac in May of 2020. I will never purchase another Cadillac, I have been so dissatisfied. We have taken it back in the shop 4-5 times I'm pretty sure this is the 5th time but I More

by Sonya Lawless
Customer Service
Friendliness
Recommend Dealer
No
Jul 12, 2021

Cadillac of Knoxville responded

Sonya .... I'm digging into this situation now ...I'm aware of the rear camera issues ...GM has released multiple repairs for this issue and we have multiple cases we are dealing with. However I'm deeply appalled by the loaner vehicle situation ... The employees of Cadillac of Knoxville strive to achieve excellent Customer satisfaction and 1 dissatisfied customer is to much ...Cadillac Customers Deserve a QUALITY EXPERIENCE and we have obviously failed. I have spoken with Steve Delcour our SERVICE DIRECTOR and we will review this situation and correct immediately... Thanks for bringing this to my attention ...if I can of any further assistance please feel free to reach out to me. Russ russclark@cadillacofknoxville.com

Jul 12, 2021

Cadillac of Knoxville responded

Sonya .... I'm digging into this situation now ...I'm aware of the rear camera issues ...GM has released multiple repairs for this issue and we have multiple cases we are dealing with. However I'm deeply appalled by the loaner vehicle situation ... The employees of Cadillac of Knoxville strive to achieve excellent Customer satisfaction and 1 dissatisfied customer is to much ...Cadillac Customers Deserve a QUALITY EXPERIENCE and we have obviously failed. I have spoken with Steve Delcour our SERVICE DIRECTOR and we will review this situation and correct immediately... Thanks for bringing this to my attention ...if I can of any further assistance please feel free to reach out to me. Russ russclark@cadillacofknoxville.com

April 01, 2018

Dealership Rating
Employee Rating

Excellent Danny Spradlin was excellent to work with. He went out of his way to make sure I got the Cadillac I was looking for, while also being very patient. I More

by troy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: RUSS CLARK

October 15, 2017

Dealership Rating
Employee Rating

My experience at the dealer has always been awesome. We purchased a new car from Cadallic of Knoxville and from that day forth we have enjoyed great service and great treatment. I bought my SRX from Mike More

by Bill and Peggy's car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: RUSS CLARK , Mike Petsuck and Steve Delcor

May 11, 2017

Dealership Rating
Employee Rating

Excellent service I had a issue with my Cadillac SRX I called they got me in the same day and I got my car back with in hours. Quick friendly service. They were awesom More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 24, 2017

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Employee Rating

Had my 11 & 15 SRX maintence work done here since 2010 The treatment I received went way above excellent, from the front desk, to the employee that buffed out some scrapes on the fender, to helping me with More

by dbogie5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Petsuck

Apr 25, 2017

Cadillac of Knoxville responded

We like to hear that you received excellent customer service while you were with us! Thank you for taking the time to write your kind words. And please understand that EVERYONE has questions about the electronics! We even give a class on it...first Saturday of every month at 9:00 am. No reservations required!

April 21, 2017

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Employee Rating

excellent service and staff I purchased and have had service performed on my 2013 ATS from the beginning. All personnel have always been kind, courteous, and highly professional More

by david gallelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 21, 2017

Cadillac of Knoxville responded

We strive for excellent customer service with each encounter we have. Sometimes we make mistakes. I am so glad that Leah was able to embrace our core values and resolve your issues. Thank you so much for using Cadillac of Knoxville and for the valuable feedback.

April 12, 2017

Dealership Rating

schedule oil change Great service every time I go in for my oil change, always a pleasant experience, friendly and they wash and clean my car inside and out. More

by Russell Cole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 17, 2017

Cadillac of Knoxville responded

Thank you, Russell Cole for your kind remarks. We always strive for excellent customer service each and every time. we look forward to seeing you in a couple of months.

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