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Lee Cain
54 Reviews
54 Reviews of Lee Cain
December 13, 2015
Dishonest I had looked at their inventory online and then went to the dealership to look at and test drive some cars (mostly used, but was open to new cars as w I had looked at their inventory online and then went to the dealership to look at and test drive some cars (mostly used, but was open to new cars as well if they were within my budget). We began negotiating the car I was most interested in. When I mentioned that I thought I saw the car online for a cheaper price, the salesman (Lee Cain), waved it off and said that one had sold. We negotiated further and the sales manager (Antonio Rodriguez) swore the price they were giving me was the best they could do. I was hesitant and, since it was close to closing on a Friday, I told them I would let them know the next day. Antonio wanted the sale and said they couldn't guarantee the car won't sell before I decide, but that if I have an "epiphany" during the night and decide I want the car for sure, to let them know and they would hold the car. I took the quote sheet home (2 minutes away) and looked up the car I had seen online. IT WAS THE SAME CAR (per VIN) for a few hundred dollars less. I emailed them both immediately and told them I was disappointed in their dishonesty, but if they honor their advertised price they have a deal (I was paying in cash - no lending wait etc.). Lee returned my email and said he didn't realize we were talking about the same car (Really? He couldn't have taken a moment to double check on his computer at his desk while I was there?) and that they would honor the internet price. However, he later emailed me to say they sold the car. Friday - 7:45pm I send an email asking them to honor their advertised price. Saturday - 10:15am Mr. Cain replies saying yes they will honor it, but asks that I confirm again that I want the car. Saturday - 11:30am I confirm I want to move forward. Satuday - 1:10pm Lee emails to say they sold the car. Sure, nothing is guaranteed until you sign a contract. I get that. But if they were honest and honored their advertised prices to begin with, they would have had a sale. Also, don't tell me you will hold the car if you won't. I'm disappointed that they presented themselves as the standard negative stereotypes often associated with car salesmen. The following weekend I went to Wright Way Hyundai in Staunton and purchased a car. I have been driving Hyundais for decades and had just moved to Harrisonburg 18 months ago. It's unfortunate that I couldn't establish a relationship with the most local dealership, but I'm grateful that I'm now connected with a dealership I can trust a little more than others. More
by new to Harrisonburg
Other Employees Tagged: Antonio Rodriguez
Verified CustomerOctober 22, 2015
lee cain was good Everything good Lee Cain answer all my questions I will come back 100% recommend was in time my car was clean and ready when I was leaving the dealer Everything good Lee Cain answer all my questions I will come back 100% recommend was in time my car was clean and ready when I was leaving the dealer More
by DAVID.POLO4
October 08, 2015
Exceptional Sales I have been thinking about getting another vehicle and have been working with Lee on this. His outgoing personality along with genuine care, understan I have been thinking about getting another vehicle and have been working with Lee on this. His outgoing personality along with genuine care, understanding, and knowledge of vehicles has made me feel right at home. While I'm not in an immediate need he hasn't been overbearing but also follows up and knows my position. I hope he is able to see this bc he is an amazing asset to this dealership. He's a true & compassionate salesman and I will refer him to many more who may be looking! Thank you Lee for such a great experience! More
by nothappywithmalloy
