Leo Zavala

Sky Ford of Provo responded

Dear B Arnold we apologize for your latest experience. At the time of your visit we were very short staffed which negatively affected our service levels. Sometimes safety issues pop up that we must address immediately on the spot. It's not our intention to delay any service but the safety of our staff always comes first. We are now fully staffed and our turn times are significantly better. We do appreciate your business.

Sky Ford of Provo responded

Hello M Robbins, I apologize for your less than satisfactory experience. Our goal is 100% guest satisfaction. I will be looking into your diagnosis and getting back to you. We only recommend what is necessary and the customer decides whether they want the repairs completed or not. If you are local or back in the area soon, I ask you to come back and we will reset your service light. I would be disappointed with that as well. Please text me on my personal mobile at 925-856-8109 so we can expect you and get you in and out quickly. Sincerely, Jeff Mellen (jmellen@asburyauto.com.

Sky Ford of Provo responded

Hello Granddad, we appreciate your feedback and based on your comments we did not come close to meeting your expectations. It's impossible for me to look up your service without a name or phone number. We would like to make this right for you so please either email me at jmellen@asburyauto.com or text me at 925-856-8109. I will have my service manager reach out to you immediately to remedy the situation. We do appreciate your business and very sorry for your experience. Sincerely, Jeff Mellen

Sky Ford of Provo responded

Hello, I apologize for the level of service you have received. We have been having issues with turnover in service which has affected our customer service levels. We are diligently working on hiring and improving our phone system. We want to do our best to retain you as a customer. Please contact me at jmellen@asburyauto.com and let me know the best way to contact you. I am the General Manager here and will do my best to have our techs look at your vehicle again. We will also give you a nice car wash as a way to say sorry. I look forward to hearing from you.

Sky Ford of Provo responded

Hello, thank you for reaching out. The experience you've described is not the experience we want for our customers. Your feedback is important, and if we haven't had the chance to speak directly, please contact me so we can discuss your concerns and find a resolution. I look forward to straightening this out. - Nate Martin, Service Manager 801.356.4256

Sky Ford of Provo responded

I'm very sorry to hear we didn't get the sticker on our window and we took 2 hours. I'll have Nate the Service Manager reach out and we will correct this for you. Thank you, Jon

Sky Ford of Provo responded

We appreciate you choosing our dealership for your automotive needs and for taking the time to leave us your feedback. We're thrilled to hear that our team was able to provide you with the assistance you needed and we look forward to serving you again in the future.

Sky Ford of Provo responded

Thank you for taking the time to leave us a 5-star review! We're happy to hear that our team was able to provide you with the assistance you needed and that you were satisfied with the service you received. We appreciate your business and hope to see you again soon!