Leonard Huysmans | Page 5

I worked with Sebastian. He was very patience and knowledgeable. He went the extra mile to make sure I was happy. I felt heard when speaking to him. He took the time to ex He was very patience and knowledgeable. He went the extra mile to make sure I was happy. I felt heard when speaking to him. He took the time to explain all the extras my new truck has. I went back the next day for some paperwork and even after the sale he came out and help explain more. Sebastian is great at what he does and represents Ford perfectly. More

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Unprofessional and unethical practices happening at this dealership. Staff lacks knowledge on their cars. Selling tactics are used to make a quick sale omitting facts about the car that are essential a this dealership. Staff lacks knowledge on their cars. Selling tactics are used to make a quick sale omitting facts about the car that are essential and important to the consumer. After waiting for 6 hours because they were attending other customers, we were rushed to finalize the financial portion with no details or explanation on contract disclosures. Simply because they wanted to go home. Contract was signed on 1/7/2022 for a 2023 Mustang Mach-E. The car was in their lot until 1/19/2022 with the excuse of RMV delays. We called to get updates where vague answers were given. Which ultimately was done intentionally to hold us from our rights. At the time of picking up the car, no run down of functions were given, we had to do guess work to figure out how everything works, sales person had absolutely no knowledge about the car. We later find out that the car was not inspected nor was the registration in the glove compartment. We had to drive up to pick it up because they said they had lost it when we called. A printed copy from the RMV website was provided, the document was dated 1/13/2022 which means car was sitting in the lot for an additional 6 days. Then the nightmare began. Unfortunately, the car has not met the specifications signed upon. Mileage rebate and battery doesn’t come close to what they advertised. Now we are facing a very difficult time where they knocked us from our cooling off/ remorse period deliberately and won’t take the car back. While we’ve only had the car in our possession for merely 3 days. Giving us the only option for buy back of the lease putting us at a loss of our $6,500 deposit that we had put down plus having to pay the taxes on the vehicle plus, and having to pay taxes on a new vehicle leaving us with a loss of almost $15,000. Overall, a horrible experience! General manager, Armando and sales manager Steve, are rude and condescending. Dismissing our issue and stating that they are not interested in helping us with the issue and to take it somewhere else. That’s exactly what I will do, go somewhere that customers are respected and their rights are valued. More

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This dealership is a very well oiled machine, everyone is friendly and experienced. Thank you friendly and experienced. Thank you More

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Matt was great! ! I test drove a car and wasn't sure so he looked through the inventory to find me something...I was still unsure. He did not pressure me at all...I l ! I test drove a car and wasn't sure so he looked through the inventory to find me something...I was still unsure. He did not pressure me at all...I left. I returned the next day, drove the same car again, loved it and bought it!! Everyone there was friendly, helpful and most of all very patient! Highly recommend Salem Ford!! More

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My sister-in-law referred us to her friend Matt Pina, who is a top salesman at Salem Ford. Destiny was very helpful in getting us scheduled for a test drive. Matt was very busy when we arrived and Mike Saltm is a top salesman at Salem Ford. Destiny was very helpful in getting us scheduled for a test drive. Matt was very busy when we arrived and Mike Saltman helped us in the meantime with all the particulars. More

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The salesperson Michael Maysonet was very helpful excellent and knowledgeable person to work with I didn't feel pressured like when going to other dealers looking to make a sale, I told my friend tha excellent and knowledgeable person to work with I didn't feel pressured like when going to other dealers looking to make a sale, I told my friend that if they need a vehicle to go see him! More

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The team at Salem Ford were great. Very responsive and professional. I would highly recommend the dealership for new and used vehicles. Very responsive and professional. I would highly recommend the dealership for new and used vehicles. More

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Excellent service provided by your whole team. I was buying a highlander but their sales person was rude. When we walked into Salem Ford your team was the most customer friendly and provided exce I was buying a highlander but their sales person was rude. When we walked into Salem Ford your team was the most customer friendly and provided excellent service. I never had so much fun spending $50k. Thank you all for your service. In todays environment customer service and respect is very hard to find. Thanks again, Linda Bergeron More

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