Lizzy Lawrence

Buying a car at Ken Garff Honda Riverdale was one of the best car buying experience's I have ever had! Tyler Briscoe, Lizzy Lawrence and Marcus Lunt did a great job of taking care of us! best car buying experience's I have ever had! Tyler Briscoe, Lizzy Lawrence and Marcus Lunt did a great job of taking care of us! More

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They keep you informed, and up to date on everything going on with your vehicle. going on with your vehicle. More

by jinxflgator Verified Customer Verified Customer

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I like the service and the courtesy they provide. I do have a couple of issues with the service department that I don't understand and would appreciate if someone could explain to me. 1- when they g I do have a couple of issues with the service department that I don't understand and would appreciate if someone could explain to me. 1- when they give me the paperwork and indicate items that need attention, their invoice states "RECOMMENDED NOT DONE / DECLINED SERVICES" it then goes on to list the various areas that need attention. Yet when working on the car they never bring those issues up and ask me I want them done while the car is already there. The first I know of those concerns is when I am picking up the car. If I were to want those services done I have to make another appointment and bring the car in on another day. Why not just at least give me the option of having those things done while the car is already in your shop? 2- When the cabin filter or air filter are checked as part of the oil change service why would they charge me a labor cost if I choose to have them replaced with a new one? They have already removed the old ones to check them and they have to put them back in. Does it take more work or time to put a new one in as opposed to replacing the old one? Seems to me you are: a) not being very customer service oriented by charging extra for something you are already doing and b) selling two less parts at prices that would appear to have a pretty high profit margin already (based on prices for the same filters on Amazon or at parts houses). Just curious More

by JEFFREYSBURCHELL Verified Customer Verified Customer

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Ken Garff has a very responsive staff who go the extra mile for you and your service needs. mile for you and your service needs. More

by Jason N. Verified Customer Verified Customer

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Ken Garff service gave us excellent care. On new brakes. Lizzie was the star.😊. Always willing too help. Thank you Bruce and Nancy On new brakes. Lizzie was the star.😊. Always willing too help. Thank you Bruce and Nancy More

by Goodhuebruce Verified Customer Verified Customer

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A breeze setting up the appointment and the dealership was ready for my car. Problem was the A/C system going out after only 26,000 miles. Repair was covered by Honda's extended warranty. The repair req was ready for my car. Problem was the A/C system going out after only 26,000 miles. Repair was covered by Honda's extended warranty. The repair required 2 A/C hoses to be replaced. The work was completed within 2 days (awaiting the hoses) and the system works like a champ. The only comments I had was I think I was charged for the refrigerant that should have been covered by the extended warranty. More

by jcarte23 Verified Customer Verified Customer

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Called on a Sat. morning , was able to get my car in that afternoon. Rep listened to my concern. All was taken care within an hour. morning , was able to get my car in that afternoon. Rep listened to my concern. All was taken care within an hour. More

by nanetteo54 Verified Customer Verified Customer

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Lizzy is great to work with. She got me right in and took good care of keeping me updated. I'd highly recommend Ken Garff Honda Riverdale! She got me right in and took good care of keeping me updated. I'd highly recommend Ken Garff Honda Riverdale! More

by liz34 Verified Customer Verified Customer

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It did exceed my expectations. A new key and FOB were made and the window fixed. Thankyou very much. A new key and FOB were made and the window fixed. Thankyou very much. More

by JMIKER49 Verified Customer Verified Customer

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Had an issue with broken suspension bolts and a rusty frame. Rick J. brought it into both the service center and body shop for consult. They couldn’t help, but were honest and didn’t even charge. Honesty frame. Rick J. brought it into both the service center and body shop for consult. They couldn’t help, but were honest and didn’t even charge. Honesty earns loyalty. There was also a woman working late for a warranty inspection that helped us navigate the construction and get the car dropped off much more smoothly than if we had come in and tried to drop off ourselves. Wish I had her name to give her credit. More

by Mark H. Verified Customer Verified Customer

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