London Crawford

Truck was sold out from under me . Salesman promised me TRD Tundra that was sold when I showed up the next day to purchase it. Salesman promised me TRD Tundra that was sold when I showed up the next day to purchase it. More

Report | Print

My experience with this dealership falls in line with other bad experiences and was horrible. I located a vehicle and decided to purchase from them. They will not honor the advertised price. They charged other bad experiences and was horrible. I located a vehicle and decided to purchase from them. They will not honor the advertised price. They charged extra for their VIP convenience package on top of the advertised price.(Seems unlawful) Their website says that the price includes this VIP package and that tax, title, and documentation fee is extra. They refused to sell the car without the upcharge.(Seems unlawful) They also don't provide any documentation on how to utilize their VIP convenience service.(Seems fraudulent) I went ahead and purchased the vehicle anyway. Then in finance the finance manager did a horrible job on presenting my financing. They will lay out 3 options that include an extended warranty and GAP insurance. When you tell them you're not interested, they just can't believe why you wouldn't want an extended warranty. Every finance manager must go through the same training. They have all hit a bird and had to use their warranty to fix the grill and sensors on the front of their vehicle. I've been hearing it for years. He charged double what the rate is at a local credit union. He quickly skipped over the financing terms. If a finance manager does this, my advice is to slow down and read what they are presenting. If you must finance through this dealership, immediately refinance with your local credit union. More

Report | Print

Logan Brown did a great job. He did what he said he would do. 2 nd time to buy from him. He did what he said he would do. 2 nd time to buy from him. More

Report | Print

My first service experience went great. Mike was fantastic, explaining the entire process. I was on my way home much quicker than I expected to be. Hats off to Shottenkirk Toyota! Mike was fantastic, explaining the entire process. I was on my way home much quicker than I expected to be. Hats off to Shottenkirk Toyota! More

Report | Print

Have only been with the dealer for 2 years. Thus far the service department continues to exceed expectations. Thus far the service department continues to exceed expectations. More

Report | Print