Lorri Schofield

Less than stellar buying experience: sales department was not very interested in walking me through vehicle features, highlighting available offers/incentives, or helping with model comparisons. Overall the not very interested in walking me through vehicle features, highlighting available offers/incentives, or helping with model comparisons. Overall the process took many hours more than it should have and I probably should have trusted my gut and went to a different dealership to finalize a purchase. Car had a load of problems (not the dealership's fault, but Mazda's fault due to poor workmanship). Constantly misaligned steering, buzzing/vibrating engine at certain speeds, and a complete transmission failure at 8,000 miles on the odometer led to me visiting the service center many times over my last seven months of ownership. Communication was okay or poor at most times with the service department. The work got done each time, and loaners were made available, but the overall experience working with the survey department leads me to believe that they are understaffed or new procedures need to be put in place to ensure customers are kept up to date with what is happening while their vehicle is in for service. More

by mpolizzotti Verified Customer Verified Customer

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This is my 3rd vehicle from Werner Mazda and I have to say they have provided exemplary service from beginning to end with each purchase. Highly recommended say they have provided exemplary service from beginning to end with each purchase. Highly recommended More

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The facility is clean, attractive, and friendly. There is plenty of inventory to choose from. Any questions/concerns were addressed immediately, Communication was excellent. There is plenty of inventory to choose from. Any questions/concerns were addressed immediately, Communication was excellent. More

by p.archambault Verified Customer Verified Customer

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I just got my new 2025 Mazda Miata Club with the Brembo upgrade. I'm loving it. The Soul Red color is stunning, people really remark on it. I got the six speed, I've had six speed cars in the past and l upgrade. I'm loving it. The Soul Red color is stunning, people really remark on it. I got the six speed, I've had six speed cars in the past and loved them, but back in 2018 I needed to have a hip replacement and wound up with a 2016 BMW X3 M Sport and I love that but it has an automatic and it's not a track car. The Miata has that potential, yet it's easy to drive and easy on the fuel use. Werner Mazda made the sales process pretty painless, and were happy to add the options I would have put on the car if I'd had it ordered, but had it in stock and ready in under a week. I look forward to a good relationship with the Werner team going forward. More

by tom@felines.me Verified Customer Verified Customer

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This is my 3rd vehicle I’m sure that’s says plenty! Everyone is Great! Everyone is Great! More

by jcaisse3 Verified Customer Verified Customer

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The service and communication were fantastic! Glad to have this Mazda dealership so close to home for servicing my Miata! Glad to have this Mazda dealership so close to home for servicing my Miata! More

by jjenn827 Verified Customer Verified Customer

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I had a very good experience bringing my CX-50 in for service. Great dealing with Lorri Schofield! Car was returned quickly and nice and clean. service. Great dealing with Lorri Schofield! Car was returned quickly and nice and clean. More

by bernie559 Verified Customer Verified Customer

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Oil change appointment went very smoothly. All staff were professional and helpful. I would go again All staff were professional and helpful. I would go again More

by SSANNYKIM Verified Customer Verified Customer

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Always a great experience. Lori and Dylan were fantastic - made me feel like the most important person there. Very thorough and knowledgeable. Lori and Dylan were fantastic - made me feel like the most important person there. Very thorough and knowledgeable. More

by PMAILHOT14 Verified Customer Verified Customer

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The folks at Werner Mazda (service and sales) are always friendly and do their jobs well. friendly and do their jobs well. More

by jweir2 Verified Customer Verified Customer

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