Louis Washington

Do not leave a deposit for any vehicle. They will just keep your money and you will never receive the vehicle. We are a military family located 2 hours from this dealership. I saw they ha They will just keep your money and you will never receive the vehicle. We are a military family located 2 hours from this dealership. I saw they had an odyssey I wanted so we decided to make the trip. When we got there they said they didn't have the vehicle listed on their site. But they could quickly get one. Left a deposit of $1000, which I understood for the trouble, and we came back home. I called them a couple days later and the salesman I was dealing with said they could not with another dealership but I could order an odyssey. Would take about a month or 2 to get there! I told him no thank you. I would just like my deposit back this was not what we had discussed. He said yes no problem. I will tell the sales manager. Sales manager Todd M called me back and said give me a couple of days. We are working with another dealer. Do not worry. I told him I was being ghosted and people were not returning my calls. He said he would "personally" call me back and let me know in a few days. It has now been 2 weeks and I have not received any calls. I did not want to escalate this and make bad reviews. But their bad communication skills and level of deception have left me no choice. It is a shame that this is the treatment my husband, an active duty soldier, is getting. If they had been more transparent and HONEST. I would have possibly continued to work with them. But they keep ignoring my calls and lying. Do not believe their website. The cars are not there. More

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