Lucas Sorensen

Walked in and had very easy experience, had a decent wait time, very helpful, friendly time, very helpful, friendly More

by t.little2823 Verified Customer Verified Customer

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I had a great experience Lake Ford, Christian and William “Billy” were treat to work with. I explained my situation and my desired out come and the 2 of them exceeded my expectations. Definitely 10 out of 10 “Billy” were treat to work with. I explained my situation and my desired out come and the 2 of them exceeded my expectations. Definitely 10 out of 10 working with these 2 gentleman More

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Lake Ford was great! Same with the service rep. The only complaint I have is with Ford corporation I have less than 36,000 miles and the wiring harness went bad and th Same with the service rep. The only complaint I have is with Ford corporation I have less than 36,000 miles and the wiring harness went bad and the cost is $2,700. More

by jim Verified Customer Verified Customer

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Efficient and helpful. I know what was going on with the Check Engine with Lucas explaining everything. I know what was going on with the Check Engine with Lucas explaining everything. More

by llevans1 Verified Customer Verified Customer

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Stopped in after never being there before, and they took care of my issue on my Ford Edge ST, and also took care of an open recall. Very satisfied with the service. care of my issue on my Ford Edge ST, and also took care of an open recall. Very satisfied with the service. More

by carolynannwi Verified Customer Verified Customer

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Great customer service and timely appointment availability , Easy to talk with staff and prompt response availability , Easy to talk with staff and prompt response More

by kerri.livermore Verified Customer Verified Customer

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Service itself went smoothly and efficiently. They then decided to wash an already clean vehicle (hand-washed the night before) with hard water, not drying it after. Leaving hard-water spotting a They then decided to wash an already clean vehicle (hand-washed the night before) with hard water, not drying it after. Leaving hard-water spotting all over the vehicle not easily removed with quick detailer. More

by mmiglans Verified Customer Verified Customer

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My issue with the service is being charged $200 for just plugging the car into a computer for an error code. I think it's a very excessive charge. I also question the quality of the car put in the lot that plugging the car into a computer for an error code. I think it's a very excessive charge. I also question the quality of the car put in the lot that I purchased. I've had multiple check engine codes since I bought the car 10 MONTHS ago on a car that has less than 60,000 miles on it. I will NEVER buy a car from you again. I feel likely I am being hustled to pay for equipment failures that are a QUALITY issue with the car specifically and unfortunately Ford's overall product quality as of late that I shouldn't have to pay for with a vehicle with low mileage as mine. More

by steven.sadowski Verified Customer Verified Customer

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I call to make an appointment and the next day they pick up my vehicle and return it when services are complete. I don't have to worry about taking the vehicle to Lake Ford and finding a rise home because o up my vehicle and return it when services are complete. I don't have to worry about taking the vehicle to Lake Ford and finding a rise home because of this service they offer. More

by V Verified Customer Verified Customer

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Excelente service the advisor very polite and helpful the work well done I am delighted work well done I am delighted More

by Jimmytran251 Verified Customer Verified Customer

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