Lucy Smith

I appreciated that James and Ryan allowed us to return the car we first purchased after a few days and let us buy a second car, which we are very happy with. While James is a nice guy, he knows surprisi the car we first purchased after a few days and let us buy a second car, which we are very happy with. While James is a nice guy, he knows surprisingly little about the cars and the sales process, and he does not follow through on anything he says he will do without several reminders. Ryan seems to be very knowledgeable, and I would have given him 5 stars. But he is a manager, and he should not have let so many promises languish. Furthermore, he should not have allowed the incomplete CPO inspection that was sent to BMW and then had to be re-done. The whole process of getting the small amount of promised work done on the car and getting it "CPOed" ended up taking a month after we the day that we made the purchase. I think that the manager must take some responsibility for this long process. As for the actual financial deal, this was done by Lucy. She was a fast talker, and we felt that she misled us about the extended warranty and service options. And we ended up without receiving the documents with the key information about the options that we had selected. We did appreciate Todd for sitting down with us the next day and explaining clearly to us the things that Lucy had glossed over. He also gave us the documents that Lucy had not given to us. Overall, we are not really upset about our experience; we just felt that James and the rest of the team should have paid more attention to the details that would have made the process smoother and more efficient. More

by TMINTON Verified Customer Verified Customer

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I am a repeat customer buying new BMW vehicles from Gebhardt BMW - extremely happy working with them m. Gebhardt BMW - extremely happy working with them m. More

by D Verified Customer Verified Customer

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Fabian was attentive and helpful in facilitating my purchase of a CPO 330i x-drive at Bebhardt. The entire purchase experience was well designed, time-efficient and stress free. purchase of a CPO 330i x-drive at Bebhardt. The entire purchase experience was well designed, time-efficient and stress free. More

by albraunco Verified Customer Verified Customer

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Jason did excellent job helping us evaluate BMW electric vehicle options and purchase process was smooth and efficient. vehicle options and purchase process was smooth and efficient. More

by CWBAILEY1028 Verified Customer Verified Customer

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Gebhardt BMW is very responsive, has a great inventory, and goes the extra mile to ensure a smooth process from start to finish. and goes the extra mile to ensure a smooth process from start to finish. More

by CMIRTO Verified Customer Verified Customer

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The customer service at Gebhardt BMW was impeccable from start to finish. I would recommend them to anyone. start to finish. I would recommend them to anyone. More

by ANNEKEENER Verified Customer Verified Customer

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Jason and his entire team at Gebhardt were wonderful to work with! We felt we had his full attention and listened to our needs without pushing a particular product. We also met two of the owners who were d work with! We felt we had his full attention and listened to our needs without pushing a particular product. We also met two of the owners who were delightful! More

by christinepauls Verified Customer Verified Customer

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Fabulous team! Procuring the car was a simple process. I am very appreciative. Great dealership and people Procuring the car was a simple process. I am very appreciative. Great dealership and people More

by stefannie Verified Customer Verified Customer

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Fabian was amazing to work with! Highly recommend going to this dealership. Financing was no pressure and great experience. Highly recommend going to this dealership. Financing was no pressure and great experience. More

by cwoelkers1978 Verified Customer Verified Customer

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The sales process was fabulous. Fabian couldn't have been nicer nor more diligent in looking for the features I wanted. There was no pressure and I truly believed he wanted what was Fabian couldn't have been nicer nor more diligent in looking for the features I wanted. There was no pressure and I truly believed he wanted what was best for me and wasn't just trying to make the sale. Highly recommend working with him. Chad was also helpful with some questions. The financing piece felt a bit more like I was being "sold" options that I didn't need. By that time I was tired. It would have been better to have had those explained before the final step in the process but, other than that, it was great. More

by mollywca Verified Customer Verified Customer

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