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Luis Caraveo
Luis Caraveo at Group 1 Ford El Paso

Luis Caraveo

Used Car Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.5
23 Reviews
4.5

23 Reviews

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23 Reviews of Luis Caraveo

December 06, 2025

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Employee Rating

I been coming to this dealership since I bought my truck, I love there service and never had a problem with any of the staff. More

by spec.oda5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Dec 07, 2025

Group 1 Ford El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

December 01, 2025

Dealership Rating
Employee Rating

Great customer service! We have always gone to Shamley now Group 1 for our purchases and services! More

by michele.wooten_2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Dec 02, 2025

Group 1 Ford El Paso responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 29, 2025

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Employee Rating

Got my oil change done and oil was all on the bottom of the pan, vehicle and splash plate. There was literally a puddle of oil sitting in the splash plate/ skid plate. Almost as if they didn’t even try to More

by risonm757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Charles Hassoun

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Dec 03, 2025

Group 1 Ford El Paso responded

Thank you for bringing this to our attention. We take situations like this seriously and want to look into it right away. Unfortunately, we’re unable to identify your visit based on the information in the review. If you could please contact us directly, we’d appreciate the opportunity to gather more details and address your concern promptly. Sasha Martinez Customer Relations Manager Group 1 Ford of El Paso smartinez@group1auto.com OR lvargas@Group1Auto.com

November 23, 2025

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Excellent service from all the employees. Had my oil change and they came to my house and picked up and droped off when finished. They send you full details of what u need to fix the amount. More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Nov 24, 2025

Group 1 Ford El Paso responded

Hi Nancy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 18, 2025

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Employee Rating

As per the dealership, the personal provided great customer service, knowledgeable, fast service, and worked with us as to get a great deal. Our salesperson was the greatest. More

by rviking46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga , Nathan, salesperson

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Nov 19, 2025

Group 1 Ford El Paso responded

Hi, we are so happy to read such a great review about Group 1 Ford El Paso! We are always more than happy to assist you if anything else comes up. Take care!

November 15, 2025

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Employee Rating

Dealership always gives the best price on oil changes without coupons....so I always bring my car every 5,000 miles for synthetic oil More

by carmentx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Yolanda Anchondo

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Nov 16, 2025

Group 1 Ford El Paso responded

Hi, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 12, 2025

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Employee Rating

Always very nice and respectful, plus service is fast and reliable. I always get a great experience More

by angela.castang4.ac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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November 05, 2025

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Employee Rating

Dealership is very clean, service advisor was very respectful and courteous. Felt very comfortable with his attitude. I commend Jerrymiles Esmele More

by chavahita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga , Jerry Myles

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Nov 06, 2025

Group 1 Ford El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 27, 2025

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Employee Rating

Really clean and fast and affordable, will go back whenever my cars and family needs service More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2025

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 25, 2025

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Employee Rating

Great service and amazing attention to the customer! Would highly recommend to everyone looking to invest in a new car! More

by luismanzo.74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Oct 27, 2025

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

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