Luis Lagunes

Tyler was knowledgeable and very helpful and gave information in a straight forward manner and was just all around great salesman who’s quite relatable. information in a straight forward manner and was just all around great salesman who’s quite relatable. More

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Tyler was fantastic to work with! He made the car buying process easy, quick, and stress-free. Super knowledgeable, friendly, and went above and beyond. Highly recommend asking for Ty He made the car buying process easy, quick, and stress-free. Super knowledgeable, friendly, and went above and beyond. Highly recommend asking for Tyler! More

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Gage had a great attitude towards sale and being enthusiastic for what he does. Shout out to Gage! enthusiastic for what he does. Shout out to Gage! More

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Tyler was very kind, patient and helpful without being pushy. After dealing with several car dealerships that left me flustered, Royal Moore was a refreshing alternative. pushy. After dealing with several car dealerships that left me flustered, Royal Moore was a refreshing alternative. More

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Having served 30 years in law enforcement and currently working for one of Oregon’s largest and most recognized companies, I understand the impact that reputation and word-of-mouth have on community trust working for one of Oregon’s largest and most recognized companies, I understand the impact that reputation and word-of-mouth have on community trust and business success. My professional and personal circles are extensive, and I openly share both positive and negative service experiences. I believe it is essential that you are aware of my recent experience with Luis Lagunes, which ultimately prevented me from purchasing a vehicle from your dealership. After an excellent interaction with Product Specialist Angel Knutson, I was prepared to purchase a Toyota Tundra 1794 Edition on the spot. However, my interaction with Luis in the finance stage completely changed my decision. From the start, his demeanor was condescending. He presented initial numbers $6,000–$8,000 higher than my target, with add-ons I had already declined. Even after I restated my preferences, he offered a second set of numbers that still included unwanted extras and remained thousands above my range. This signaled to me that he was more focused on selling high-commission items than on meeting my needs or closing the sale. When discussing my trade-in, I felt that I was lowballed, with the justification being the cost of tire replacement. At one point, he stated that if I chose not to buy from Royal Moore Toyota, I would essentially be “taking a gamble” with Ram trucks due to their platform rear light issues and recalls. While competitive comparisons can be appropriate, the way this was delivered felt less like a helpful warning and more like a pressure tactic. His parting remarks — “I guess I better go get your keys” and “Well, I guess you can go buy your Ram now” — were sarcastic and dismissive. This not only undermined the trust Angel had built, but also left me feeling disrespected and unvalued as a customer. In just 20–30 minutes, the goodwill and intent to purchase that Angel had cultivated were erased. I share this feedback because if similar interactions occur with other customers, it will result in lost sales and long-term loyalty. More

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Sebastian was top tier! Made the experience comfortable and no pressure. His personality made the purchase so easy. I highly recommend him if you want someone who lets you t Made the experience comfortable and no pressure. His personality made the purchase so easy. I highly recommend him if you want someone who lets you take your time to make sure you get what you want. He was honest and transparent about numbers and I really appreciate that! No hassle or xx business. Very friendly and polite as well. I will always come to this dealership for my needs. More

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Asher, Luis and Jake hustled above and beyond to get us the best deal. We purchased two Riggs from them on the same weekend the best deal. We purchased two Riggs from them on the same weekend More

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Scott was very professional and efficient with helping me find a car and getting all the paper work prep and explained to me how the deal would go down 10/10 would recommend to others find a car and getting all the paper work prep and explained to me how the deal would go down 10/10 would recommend to others More

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Working with Asher from start to finish was very thorough and smooth. He knew what he was talking about about and Patrick the store manager came out to talk to us which was very pleasant. and smooth. He knew what he was talking about about and Patrick the store manager came out to talk to us which was very pleasant. More

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Jonathan was super helpful, friendly and professional. Unfortunately we couldn’t find the year of Sienna we were looking for and the quote for our trade-in was a little off-putting, but Jonathan definitel Unfortunately we couldn’t find the year of Sienna we were looking for and the quote for our trade-in was a little off-putting, but Jonathan definitely earned our business in the future. More

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