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Luis Rivera
330 Reviews
Hello my name is Luis, I'd like to tell you a little history of myself. I was born and raised in the city of Waukegan Illinois. I started working at the age of 15 with my father, who owned a landscaping company. At the age of 18 i started working for an aftermarket parts store, in which i worked for 17 years. I was able to start off as parts driver and moved myself to managing the parts store for the last 14 years I was there. I was trained and driven in customer service since I was in an affluent north shore area. I then started working at a dealership as a parts counter man. It wasn't my calling to just take orders and price items out. I had the need to help the customer. I asked for the chance to be an adviser in October of 2013. I moved to Ray Chevrolet in August of 2015. I can truly say that I have not worked any where, that is more driven in customer service as Ray Chevrolet is. I would love to have the opportunity to help you in your service needs. Thank you.
Read moreDealership Experience
9 yrs, 10 mos
Industry Experience
28 yrs, 7 mos
Specialties & Trainings
Se habla Español
330 Reviews
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330 Reviews of Luis Rivera
Verified Customer
May 12, 2025
Brought my truck in to get the tire inspected because they had installed them & one was loosing air pressure afterwards took it in and left with no fix on top of that mechanic did not bother to fill up a they had installed them & one was loosing air pressure afterwards took it in and left with no fix on top of that mechanic did not bother to fill up air on any of my tires wen picking it up all 4 had drop air pressure which make no sense and the one that they was supposed to fix was almost xxxx near flat barely made it home to add air to them do better could have been me on the side of the road stuck all because of laziness More
by Loui
Other Employees Tagged: Kyle Miller, TJ Burke
May 10, 2025
Schedule appointment times that run an hour to an hour and a half late. No communication between service dept and customer. Repair times that are grossly exaggerated. Indifferent to customer's needs. Wor and a half late. No communication between service dept and customer. Repair times that are grossly exaggerated. Indifferent to customer's needs. Worst service department I have ever dealt with. More
by spaceroy
Other Employees Tagged: Jessica Holland, Kyle Miller, Liz Frohling, Chris Freibauer, TJ Burke
April 21, 2025
Great dealership to deal with. All the staff were very friendly and eager to help. Would definitely shop here again! All the staff were very friendly and eager to help. Would definitely shop here again! More
by kentscec
Other Employees Tagged: Ryan Borke, Arnold Hernandez, Giovanny Salgado
April 19, 2025
Great service luis very understand my fustration abaout the silverado problems and friendly and explain everything thankyou the silverado problems and friendly and explain everything thankyou More
by ALBA.GERA2014
Other Employees Tagged: Jessica Holland, Chris Freibauer
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