Luis Santos
Luis Santos at Norm Reeves Toyota Dallas

Luis Santos

Sales Consultant

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
5.0
324 Reviews

I prioritize customer needs, going above and beyond to ensure their satisfaction. I'm fully bilingual in Spanish and English, enabling me to connect with diverse clients effectively. At Norm Reeves Toyota ,Im a trusted Salesman / Advisor who values building genuine connections.

Dealership Experience

10 yrs, 4 mos

Industry Experience

14 yrs, 9 mos

Specialties & Trainings

Trucks and SUVs

5.0

324 Reviews

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324 Reviews of Luis Santos

May 16, 2025

Dealership Rating
Employee Rating

I've dealt with this Toyota location for over 20 years, buying at least 4-5 vehicles. This past experience was one of the better experiences I have had. I have dealt with several area Toyota dealerships in More

by leonpattrick1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2025

Norm Reeves Toyota Dallas responded

Thank you for your loyalty and kind words about Norm Reeves Toyota Dallas! We're delighted to hear that Luis made this experience one of the best. We look forward to serving you again in the future!

May 16, 2025

Dealership Rating
Employee Rating

Great experience. Luis made it super easy. No surprise charges just tax title and license after advertised price. Would buy from this dealership again in future. More

by Jasonlchildress
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andres Escobar

May 19, 2025

Norm Reeves Toyota Dallas responded

We're delighted to hear that Luis made your experience smooth and straightforward at Norm Reeves Toyota Dallas. It's great to know there were no surprises, just a seamless transaction. We look forward to assisting you again in the future!

May 14, 2025

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We are really happy with our car purchase from Norm Reeves. As a remote buyer, I think the communication and process could have been a little bit more clear and easy. Overall, we had a very positive e More

by Barry
Finance Experience
Recommend Dealer
Yes
May 15, 2025

Norm Reeves Toyota Dallas responded

Barry, thank you for your feedback! We're glad to hear that overall you had a positive experience with Norm Reeves Toyota Dallas. We appreciate your input on the communication process and will work on making it clearer for future remote buyers. Enjoy your new car!

April 26, 2025

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Luis knew his inventory and was able to show us the difference between vehicles. He was on point More

by marysol798
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Apr 28, 2025

Norm Reeves Toyota Dallas responded

Mary, we appreciate your shoutout to Luis at Norm Reeves Toyota Dallas. Safe travels!

April 24, 2025

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I did my search online sent the dealership an email on Sunday, they responded and Norm Reeves made it so easy to purchase my New 2025 Toyota Prius, they had exactly what I wanted, Luis Santos had the car More

by patie75211
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Armando Medina

Apr 24, 2025

Norm Reeves Toyota Dallas responded

We're delighted to hear that your online search and purchase experience with Norm Reeves Toyota Dallas was seamless! Luis Santos and the team are thrilled you found exactly what you wanted. Enjoy your new 2025 Toyota Prius, and thank you for recommending us to friends and family!

April 19, 2025

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Employee Rating

Excellent personal good people . Your are the best Luis it’s good seller and the other personal it’s the best More

by iaas30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 21, 2025

Norm Reeves Toyota Dallas responded

Thank you for the wonderful feedback! We're delighted to hear that Luis and our team at Norm Reeves Toyota Dallas provided excellent service. We appreciate your support and look forward to serving you again in the future!

March 27, 2025

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Employee Rating

Both the dealership and Luis were fantastic to deal with. Would gladly buy from again More

by ROBERTPILGRIM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Breaud

Mar 28, 2025

Norm Reeves Toyota Dallas responded

Robert, Your five-star support means the world to us! See you again soon! - Norm Reeves Toyota Dallas

March 26, 2025

Dealership Rating
Employee Rating

I love it because they are very helpful & explain what is going on in the vehicle. He showed me beautiful beautiful vehicles. The main thing is all of them was very nice & cared about you. More

by cdemgreen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , Scott Smith

Mar 27, 2025

Norm Reeves Toyota Dallas responded

We're delighted to hear that you had such a positive experience with our team at Norm Reeves Toyota Dallas! It's great to know that the service was helpful and informative, and we appreciate your kind words about our staff. Thank you for choosing us!

March 26, 2025

Dealership Rating
Employee Rating

I love it because they are very helpful & explain what is going on in the vehicle. He showed me beautiful beautiful vehicles. The main thing is all of them was very nice & cared about you. More

by cdemgreen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , Scott Smith

Mar 27, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience with us at Norm Reeves Toyota Dallas! We're delighted to hear that our team was helpful and attentive, making sure you felt cared for during your visit. Enjoy exploring those beautiful vehicles!

March 09, 2025

Dealership Rating
Employee Rating

Luis was fantastic! This was a great car buying experience. Everyone at this dealership was great. I will buy my next car here. More

by andrea.truelove
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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