Lukas Mariane

Imperial chevrolet at first glance is a beautiful dealership with a lot of inventory. I had found a truck that I liked and wanted to purchase but the overall experience dealing with the sales manager dealership with a lot of inventory. I had found a truck that I liked and wanted to purchase but the overall experience dealing with the sales manager Brad and salesmen Lukas was horrible. When I first came to this dealership I met Lukas and we talked about trading my truck. I had told Lukas about the fact that my truck was heavily modified and I gave him my vin and pictures so he could give me a trade in value on my truck. The first offer he gave me was too low for me so I chose to post my vehicle on facebook and try to sell it privately. During that time I filed a credit application because I was seriously interested in buying their 2024 denali duramax which I now own. 2-3 days later I received a call from a finance manager named Omar. He asked me what the hold up was and I said I was waiting to sell my truck privately because their trade offer for my old truck was too low. I then told Omar that I would trade my truck but id have to get a better offer. I followed that with saying that I still have factory parts for my truck hoping that might make a difference. I also mentioned to him that the only problem was that the factory exhaust was cut. Omar then said alright and that if drive down to the dealership with all my factory parts and everything checks out we can work out a deal and the dealership will cover the cost to put the truck back to stock. After that conversation with Omar, Lukas reached out through text and we started negotiating a new deal. On Friday April 25th 2025 I drove down to imperial chevrolet with all my factory parts in my truck bed. Salesman Lukas and a couple service techs came outside, looked at the bed of my truck where all of my factory parts were and said that everything was good. I then said to Lukas “since you guys are going to put my truck back to stock can I get my after market parts back?” Lukas said yes. I also have proof in text with Lukas that id be getting my aftermarket parts back. We go inside and I purchase my new truck under the impression I was going to get my parts back which I have the receipts for. I had around $8k in aftermarkets parts installed on my trade that would be taken off the truck since they wouldn’t work with the truck in stock form. Anyways, I drive home in my new truck and the following day I text Lukas to double down and make sure I'm getting my parts back. He said yes and that the the techs wont be touching my trade in until Monday at the soonest. Over the next 2 weeks I try to reach out and get in touch with anyone I can to get an update on when I can get my stuff back. I called and text Lukas but I couldn't get a solid answer for anything. I even emailed the sales manager Brad and he didn't respond. It got to a point where the lack of communication was so bad I took things into my own hands and drove down to the dealership to confront them and figure out what was going on. Sales manager Brad didn't even know about the agreement I made with the salesman Lukas about the parts when we brought it up to him. Brad asked Lukas “was that part of the deal you made with them?” Lukas said yes. Brad then went out back and had the technicians look at my trade in truck, saw the cut factory exhaust and then started trying to back pedal his way out of a deal the salesman made with me. Saying he wont give me my aftermarket parts back because the factory exhaust is cut. Clearly there is poor communication between employees and management at imperial chevrolet. The deal was already made though. I came to imperial chevrolet with the intent to create a relationship where I would be a returning customer over the future years but not holding up on their end of a deal is not a professional way to go about business. I messaged Brad informing him that I would be writing a review and his response was very immature. Hopefully they can amend this situation for me before I reach out to a state attorney.I have receipts and proof of everything. More

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Terrible place won’t work with the customer, did not update computer software, had me pay for used floor mats, won’t pay to repair the damage they did not vehicle do not use this place update computer software, had me pay for used floor mats, won’t pay to repair the damage they did not vehicle do not use this place More

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Lucas was great to deal with. Imperial Chevy was a great place to buy a car. dealership was clean and well decorated. A wonderful place to visit even if your not buying a car. Imperial Chevy was a great place to buy a car. dealership was clean and well decorated. A wonderful place to visit even if your not buying a car. More

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I wouldn’t recommend imperial Chevy! In the past two months I have bought two cars from this dealership, the first one I drove home to have the brake caliper seize on me and catch on fire.. so much for months I have bought two cars from this dealership, the first one I drove home to have the brake caliper seize on me and catch on fire.. so much for the 200+ inspection the cars go through there, it’s a joke the second vehicle was an truck and after about a week of owning it I had an check engine light come on keep in mind it was an 2018 truck with 28,000 miles I shouldn’t have these problems. Now today I have my transfer care leaking! Awful service they don’t know how to treat customers I’ve spent more time waiting there than I do driving there vehicles! 👎🏼 More

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Worked with Ryan and Ahmad. Great experience, not my first rodeo either. Everything went smoothly start to finish. Will be purchasing from here again I'd say the whole thing was akin to getting well sea first rodeo either. Everything went smoothly start to finish. Will be purchasing from here again I'd say the whole thing was akin to getting well seasoned dry wood and putting it into a wood burning stove. The gentle crackling of the wood as it surrenders to the flames and the radiant warmth enveloping you like a warm hug. After I left the place I felt as though I could fly, but ever better than that I got to drive my newly acquired vehicle. The place was very clean as well, no one asked me for a cigarette or a dollar as I enter which is always appreciated. I used the public bathroom there very clean and smelled nice. The WiFi service was good, one of the few places I've been to where the guest network worked. More

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Worked with Ryan and Elias. It was quick. It was easy. They had exactly what I was looking for. Ask for Ryan for a no pressure buying experience. They had exactly what I was looking for. Ask for Ryan for a no pressure buying experience. More

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I purchased my vehicle mostly on online with Ryan Watson who was great. Once I got to the dealership he had the car ready to test drive, we walked out and drove. Once finished he had the paperwork together who was great. Once I got to the dealership he had the car ready to test drive, we walked out and drove. Once finished he had the paperwork together and introduced us to Ahmad who walked through signing process. We completed the entire sale including teste drive and all paperwork in two hours. Exceptional service with no hard sell. More

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