MANUEL CASTILLO

This was the worst experience of my life trying to by a car. So long story short the team messed up from the very start of financing. There was something that wasn’t put in and then they had to resubmit. T car. So long story short the team messed up from the very start of financing. There was something that wasn’t put in and then they had to resubmit. Then they lost the paperwork between them and the bank. Then it got there to late. Ha to resubmit again then bank didn’t want to do it. I had then truck for 9 weeks and had to turn it back in. Already had it tagged and everything. Put new parts and tire on i. They offered no compensations or anything. They was like playing a game to them. They lied about trying to get into something Else have contacted Mr Dereck Hill the GM there at the dealership. Never counted back or anything. So now I can’t even get into a vehicle. Need to lawyer involve now. These guys would mess up a wet dream. They acted like I shouldn’t be upset about the times I was there it always took over 2-3 hour to get anything done. It was like. Game to them. The finance team there shouldn’t be trusted with making a copy of anything. 30 yrs exp my butt. But anyway just stay far away from this dealership. More

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Andre was outstanding to work with, we walked in to the dealership just to look at a new Jeep. Andre was so easy to work with and zero pressure that we walked out with a brand new 2025 Rubicon. Andre has b dealership just to look at a new Jeep. Andre was so easy to work with and zero pressure that we walked out with a brand new 2025 Rubicon. Andre has been great after the sale supporting us from afar, he saved us an hour and a half one way several times in the process! More

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Sales person Andrew was great help answered all of our questions and helped fing us the right vehicle. The service department is horrible we have an issue with a brand new vehicle. 1st time I was there fo questions and helped fing us the right vehicle. The service department is horrible we have an issue with a brand new vehicle. 1st time I was there for 2 hours they couldn't fix it. I was told to come back. I took off another day of work and it's still not fixed. I asked about compensation for the issues and the GM said that that they can't do anything like that. So I still have to take the vehicle back for a 3rd time More

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Worst customer service I've ever had. I bought a vehicle in Dec 2023, I paid it off early in April of 2025. During the purchase I also got a GAP policy, it took weeks after paying off my I bought a vehicle in Dec 2023, I paid it off early in April of 2025. During the purchase I also got a GAP policy, it took weeks after paying off my vehicle to get a response from the dealership that I needed to come sign paperwork. I did so, and never saw my GAP refund. I followed up for weeks and never got a response. I finally was able to get the Finance Manager to respond and he said I never signed the paperwork, I argued that I drove over and signed it in person and described the person that helped me. He said well "it's not in your file.." he emailed me the same forms that I had already filled out and signed and said I'd see something in a few weeks. That was 6+ weeks ago, nothing and he's not returning my messages yet again. BUYER BE WARE!!! More

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Purchased the vehicle, believed we got a good value. Vehicle broke down the next day and per computer analysis, vehicle had flags for nearly all of the 30 days prior to purchase. Vehicle ended up in sho Vehicle broke down the next day and per computer analysis, vehicle had flags for nearly all of the 30 days prior to purchase. Vehicle ended up in shop at another dealership for a week. Did not enjoy our interaction with the financing manager- high pressure and shame tactics used. Incomplete documentation of terms and conditions provided at purchase. Had to ask FOUR times post purchase to receive a response and the missing pages. I hope the vehicle is in fact reliable. Again, felt like initially we got a good value, but experience in the 8 days afterward left much to be desired. Vehicle also provided to us with the gas tank on empty. Salesman Franklin responsive. Would not purchase from this dealership in the future because of the customer experience. More

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