MARK LANGLEY

I’ve purchased at least ten vehicles from this dealership over the years, and every experience has been excellent. The entire process is always fast, straightforward, and efficient. Mark is great to work wit over the years, and every experience has been excellent. The entire process is always fast, straightforward, and efficient. Mark is great to work with, he moves quickly, communicates clearly, and makes the buying process as smooth and stress-free as possible. That’s why I continue coming back and wouldn’t hesitate to recommend this dealership to anyone looking for a great car-buying experience. More

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I give a 3 star only because it's so hard to get through on the phone to get an appointment . Being on hold for 30 to 45 minutes just for an appointment to change oil and rotate tires sucks. Other than that on the phone to get an appointment . Being on hold for 30 to 45 minutes just for an appointment to change oil and rotate tires sucks. Other than that I have no issues with the service provided. They get you in pretty quick and do good work. More

by mark.d.butler Verified Customer Verified Customer

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Polite and helpful especially Mark Langley showed how to work 2026 chev equinox thank you work 2026 chev equinox thank you More

by vwsanders72 Verified Customer Verified Customer

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Always professional, Mark has helped us find many different vehicles over the years. Would definitely recommend him different vehicles over the years. Would definitely recommend him More

by houndog4 Verified Customer Verified Customer

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Mark and Justin made us feel like we were buying from family friends. I had so much confidence in the deal we were given and the car we took home. family friends. I had so much confidence in the deal we were given and the car we took home. More

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From the initial phone call till I was driving away, the entire Big M team outdid themselves. Having bought many cars over the last few years it is always a pleasure to work with anyone at Big M. From sales entire Big M team outdid themselves. Having bought many cars over the last few years it is always a pleasure to work with anyone at Big M. From sales floor, to service, to management this dealership does it right. Thank you all!! More

by aaronrickypennington Verified Customer Verified Customer

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Best staff in the business both in the service and sales department always professional and friendly! department always professional and friendly! More

by jgeoutdoors Verified Customer Verified Customer

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The service department made my 1st oil change flawless, fast and easy. The last was so sweet and accommodating. fast and easy. The last was so sweet and accommodating. More

by fawnda.cox Verified Customer Verified Customer

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Over the past 25 years I have bought all my cars here. Great car buying experience and service department. Everyone is very friendly and knowledgeable. Great car buying experience and service department. Everyone is very friendly and knowledgeable. More

by mnk808 Verified Customer Verified Customer

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We have a blazer EV. Wife went to plug it in one day and it wouldn't charge. Determined it was the charging cable. Contacted the dealership and they requested we bring th Wife went to plug it in one day and it wouldn't charge. Determined it was the charging cable. Contacted the dealership and they requested we bring the charger and the vehicle in. Although I knew it was the charger, this was understandable and of course when we brought it in they confirmed it was the cable. Our salesman charged the truck for is while she was there which was awesome. Couple days later, they call that new charger is in. Wife picks it up and brings it home. We were given a stage 3 charger. I have it installed and she chargers the truck again. Being we had a 2 stage dual charger I ended up calling back and inquiring why we got a stage 3. Come to find out, they ordered the wrong one and now I had to have the stage 3 Uninstaller from my home and bring it back before they could order the correct cable. I have it Uninstaller and bring it in and am told by the service manager that they actually ordered it the day before. Yet we couldn't keep the stage 3 until the stage 2 came in. Then I was also told the stage 2 was on a national back order and unknown when it would be in and they would call when it came in. All this was mid March. Come April 14, I locate one at a dealership 2 hours away and drive there and end up purchasing it out of pocket (mind you, this replacement is under factory warranty on our vehicle). About 2 weeks later my wife calls the dealer to get an update on the charger. (She called our salesman as its always a long wait on hold or lack of info when calling the service department). He checks and informs my wife the charger is in. This was on April 30. So May 1, she goes and picks it up. She gets a receipt/invoice for it and it shows received April 7. So a week before I ended up paying out of pocket the charger was there, yet we were never called. So through all this experience I ended up out of pocket for installing amd Un installing the wrong charger they gave us plus the cost of a whole new charger. Not happy at all with how this was handled with the service department. Serious lack of communication/follow through with service and apparently parts department as well. The only great thing about dealing with this dealership is our salesman (Mark Langley). He's 5 stars all day long. Service needs to step up. More

by Bryant Verified Customer Verified Customer

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