MICHAEL WAYNE DERBY

Horrible experience! I have tried twice to use their service department since it is the closest location. Both times I was treated poorly. I felt dismissed and was not gi I have tried twice to use their service department since it is the closest location. Both times I was treated poorly. I felt dismissed and was not given truthful information. I was asked to spend money on a brand new car that was not my responsibility. I did my own local research on the part needed and easily found dealerships in the area that had it in stock when I was blatantly told in person those locations did not have it and it was on back order! I found service elsewhere on the same day where I was treated respectfully and my needs were met with ease. There was no runaround with information and there was communication carried out that was necessary to make sure the cost did not fall onto me. Shame on this service department for wasting my day unnecessarily and shame on them for not taking the initiative to make sure I was happy. BMW service personnel at any location should treat BMW owners properly. More

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Nice dealership, but lacks a good customer waiting area. Minimal snacks and drinks. Have to get those from the bending machine. Love the service department Minimal snacks and drinks. Have to get those from the bending machine. Love the service department More

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I have leased 4 BMW’s and purchased 1 from Erick Martinez. He has always been a pleasure to work with, he doesn’t pressure you , he is honest and goes way beyond making the process pleasurable. He k Martinez. He has always been a pleasure to work with, he doesn’t pressure you , he is honest and goes way beyond making the process pleasurable. He kind and friendly and never pushy. He is very professional and extremely knowledgeable. He is not only our salesman, he is our friend that has become our family. I strongly recommend Erick Martinez for future purchases of BMW. Thank you so much Erick for all you’ve done for our family. More

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Morgan BMW of Tampa has always provided me with great service. Now that it's time to order a new vehicle I stayed with Morgan even though I have several closer BMW dealers. service. Now that it's time to order a new vehicle I stayed with Morgan even though I have several closer BMW dealers. More

by tstavola Verified Customer Verified Customer

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Great customer service when it come to the service adviser. He kept me abreast on the status of my vehicle. adviser. He kept me abreast on the status of my vehicle. More

by STEPHENS1440 Verified Customer Verified Customer

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Great service from everyone. My service advisor Michael Derby was very good and explained everything to me. My service advisor Michael Derby was very good and explained everything to me. More

by MICHELEMKAMP Verified Customer Verified Customer

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The teams service at BMW are so good! Thank you for all you done making Amy car run smoothly Thank you for all you done making Amy car run smoothly More

by TUNGJEWELER Verified Customer Verified Customer

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I really appreciate the great customer service and excellent red carpet treatment I experience at BMW of Tampa! every time I go there! It’s wonderful to know, there’s never anyone having a bad day excellent red carpet treatment I experience at BMW of Tampa! every time I go there! It’s wonderful to know, there’s never anyone having a bad day at BMW, always a smooth encounter. Thank you! Lisa More

by LBennett7508 Verified Customer Verified Customer

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Michael was very helpful and courteous. He explained my service needs very thoroughly which was greatly appreciated. He explained my service needs very thoroughly which was greatly appreciated. More

by DOMONIQUEHAMMOCK Verified Customer Verified Customer

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Get the job done but painful process to get there. Processes not customer prioritized and resource limited in some areas Processes not customer prioritized and resource limited in some areas More

by PITTEUCHAR Verified Customer Verified Customer

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