Malcolm Simons

Customer service is great I was out on an hour for oil change Free care wash! change Free care wash! More

by MSTEXAS1952 Verified Customer Verified Customer

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Reliable on picking up vehicle when promised trust on service and always on top of reminders for service needed very curtious always service and always on top of reminders for service needed very curtious always More

by bakermari79 Verified Customer Verified Customer

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They are not professional at service department when I called they said they would have the truck ready that day and they did not. They also kept hanging up on my phone calls. I talked to Carlos the manag called they said they would have the truck ready that day and they did not. They also kept hanging up on my phone calls. I talked to Carlos the manager he said he would call me back never did overall I had the worst experience with graff Chevrolet. I do not recommend More

by lewisorna56 Verified Customer Verified Customer

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I bring my truck and they never fix it and the truck has waranty the truck was there 5 months waranty the truck was there 5 months More

by LILIANNAORD Verified Customer Verified Customer

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Quick service, very friendly told exactly what was needed to repair the vehicle. Would recommend again to repair the vehicle. Would recommend again More

by LONE_WOLF73 Verified Customer Verified Customer

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They were a standard dealership who did what they said they would do. The pricing was within market value. they would do. The pricing was within market value. More

by WILLMAXWELL.USMC Verified Customer Verified Customer

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Was not satisfied I was told one price and got charger more plus I was told that I was going get a big discount and I didn’t they had my car over a month . more plus I was told that I was going get a big discount and I didn’t they had my car over a month . More

by SELESTINEFEAR2 Verified Customer Verified Customer

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Horrible customer service. I took my truck in 3 times for a transmission issue. They had my truck a total of 20 days and weren’t able to diagnose it. Had the audacity to call m I took my truck in 3 times for a transmission issue. They had my truck a total of 20 days and weren’t able to diagnose it. Had the audacity to call me on the 10th day of having it (3rd time, first and second time were both 5 days) to ask me what’s wrong with it. LOL. After I explained the same thing in detail each time, took Joe a “technician” on a ride along where he confirmed he heard the sound and felt the slipping. Then they wanted me to explain again what was wrong with it?!? I’m taking it to another dealership, and after I voiced my frustrations with them they said “ok” and hung up on me 😂 no trying to apologize for my experience or anything. Just hanging up on me. I would NEVER recommend these technicians to touch any car ever. More

by payge.stevens Verified Customer Verified Customer

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After using this service department for the second time. I'm very disappointed. They constantly lie to you by giving you misinformation. I went back and checked my road hazard plan and realized that the se I'm very disappointed. They constantly lie to you by giving you misinformation. I went back and checked my road hazard plan and realized that the service advisor lied to me and charged me for services covered under my contract. I have purchased from bigger dealerships in the past and I think Graff Chevrolet nickel and dimes you for every penny they can get. Either the staff is uneducated on their contracts or they are lazy and just want to get you out of the building. More

by Tiny6879 Verified Customer Verified Customer

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After using this service department for the second time. I'm very disappointed. They constantly lie to you by giving you misinformation. I'm very disappointed. They constantly lie to you by giving you misinformation. More

by Tiny6879 Verified Customer Verified Customer

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