Mallory Lawerence

The service was good and very detailed . Thank you for responding quickly and giving me the information on my car. Thank you for responding quickly and giving me the information on my car. More

by COLLINSJUANITA12 Verified Customer Verified Customer

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Went in for a recall on my Traverse. I called in to schedule, provided my VIN and scheduled the following week. (This is my daughter's vehicle for college so it was important that we too I called in to schedule, provided my VIN and scheduled the following week. (This is my daughter's vehicle for college so it was important that we took advantage of her being home over the summer and ready for the fall.)I arrived, and upon check in was informed the part needed for the repair needed to be ordered and it would be 3 weeks before arrival. I explained my confusion as to why this wasn't done when I called for the recall repair to begin with, especially since the VIN was provided to confirm it was part of the recall. No explanation for the lack of awareness. I had rearranged my schedule and my daughter's commitments to drop of the vehicle and be without it for an afternoon. I got a call about 3 weeks later to schedule. I scheduled and asked how long the repair would take so we could plan appropriately. I was told "not even an hour, probaly like 30 min." My daughter brought in the vehicle planning to stay during the repair. Upon check in, she was told 2- 3 hrs. I then left work to pick her up. While en route home, I got a call saying the work was done. This was about 40 mins after her drop off. The individuals working were pleasant and professional but there is a serious lack of consideration for the time of the consumer. I suspect this is a lack of communication on their end, versus intentional. Nonetheless, I would not buy a vehicle from DeHaven or go for a repair except for those necessitated by a recall. More

by voellerc Verified Customer Verified Customer

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All of my vehicles I bring to this dealership. Brian rotter was very helpful to me. Explained the right service for my silverado Thank you! Brian rotter was very helpful to me. Explained the right service for my silverado Thank you! More

by EUGENETORREZ58 Verified Customer Verified Customer

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Timely and courteous service. Informative, accommodating, and welcoming. I was offered rebate on parts that were needed to be replaced. Informative, accommodating, and welcoming. I was offered rebate on parts that were needed to be replaced. More

by ckral53 Verified Customer Verified Customer

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Did a great job on my Corvette! I bought my car there and they do all the service work on it. I bought my car there and they do all the service work on it. More

by Kevinkurtz11 Verified Customer Verified Customer

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Service department is a joke! All they want to do is sell cars and not Service them. Won't waste anymore money at this dealership!! Can't give you a loaner car. All they want to do is sell cars and not Service them. Won't waste anymore money at this dealership!! Can't give you a loaner car. More

by scottheather Verified Customer Verified Customer

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Routine service on both of my vehicles - Mallory and Shirley had everything in good order as usual; cars were done quickly. Another good experience at DeHaven Shirley had everything in good order as usual; cars were done quickly. Another good experience at DeHaven More

by JNWARP9 Verified Customer Verified Customer

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Had a service appointment stop by a day early because of some bad storms where coming day of appointment to see if I could get in early didn’t want to be out about during the severe storms took me right in some bad storms where coming day of appointment to see if I could get in early didn’t want to be out about during the severe storms took me right in was out less than 30 minutes More

by jegressley Verified Customer Verified Customer

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Brian was informative, pleasant, cheerful and accommodating. DeHaven was on time, expedious and thorough. I appreciate the snacks and drinks available as I usually wait for my vehicle. accommodating. DeHaven was on time, expedious and thorough. I appreciate the snacks and drinks available as I usually wait for my vehicle. More

by fwapilot Verified Customer Verified Customer

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They were efficient and was a quick to get oil change down.and tire rotation down. . thank you down.and tire rotation down. . thank you More

by lwilson2208 Verified Customer Verified Customer

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