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Marc Gauthier

Overview Reviews (18) Inventory (447)

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Marc Gauthier

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Marc Gauthier

Sales Consultant

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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4.3

18 Reviews

Overview Reviews (18) Inventory (447)

Dealership Experience

24 yrs, 8 mos

Industry Experience

36 yrs, 4 mos

Specialties & Trainings

gen sls mgr,salesman

4.3

18 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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18 Reviews of Marc Gauthier

April 16, 2024

Dealership Rating

Employee Rating

Unbeatable service knowledge and friendly. They actually care about getting you what u want and at a great price. They actually care about getting you what u want and at a great price. More

by Jpdorego

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tyler Torres, John Silva, Robert McMahon, Jason Vasconcellos , David Allende

Helpful 0

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Apr 22, 2024 -

Empire Ford Inc. responded

Jpdorego, Thank you for doing business with Empire Ford! We know there are many Ford dealers to choose from and we appreciate you doing business with us. We're so pleased to hear that you received "unbeatable service" and that our staff "cares about getting you what you want at a great price!"

March 12, 2024

Dealership Rating

Employee Rating

Worst customer service no calls returned said would clean and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smell and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smelled like an animal was to be cleaned had tinting on windshield a spot cut out was supposed to be replaced was told full tank of gas on deliver 1/4 tank in truck told 2 key fobs only 1 everything we were told was NOT done truck has only 6,600 miles on it More

by Christine Rossi

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: John Silva, Jason Vasconcellos

Helpful 0

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Mar 15, 2024 -

Christine Rossi responded

Worst customer service no calls returned said would clean and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smelled like an animal was to be cleaned had tinting on windshield a spot cut out was supposed to be replaced was told full tank of gas on deliver 1/4 tank in truck told 2 key fobs only 1 everything we were told was NOT done truck has only 6,600 miles on it.When you let the salesman and the sales manager know ...ZERO RESPONSE .... I wouldn't buy a tire from them bragged how our salesman Marc Gauthier had 30 years there ?? joke he acted like he had 1 year and John Silva ?? they said such a tough life he rose from it all and takes care of everyone ??? zero return calls and his repsonse was well I can just cancel the whole deal ...I worked 30 years in customer service at AT&T they wouldnt have made 1 month without being fired...they were USELESS DO NOT BUY A CAR THERE ....promise everthing follow through with nothing

Mar 15, 2024 -

Christine Rossi responded

Christine Rossi responded publicly on 3/14/24 8:24 PM Worst customer service no calls returned said would clean and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smelled like an animal was to be cleaned had tinting on windshield a spot cut out was supposed to be replaced was told full tank of gas on deliver 1/4 tank in truck told 2 key fobs only 1 everything we were told was NOT done truck has only 6,600 miles on it.When you let the salesman and the sales manager know ...ZERO RESPONSE .... I wouldn't buy a tire from them bragged how our salesman Marc Gauthier had 30 years there ?? joke he acted like he had 1 year and John Silva ?? they said such a tough life he rose from it all and takes care of everyone ??? zero return calls and his repsonse was well I can just cancel the whole deal ...I worked 30 years in customer service at AT&T they wouldnt have made 1 month without being fired...they were USELESS DO NOT BUY A CAR THERE ....promise everthing follow through with nothing

March 03, 2024

Dealership Rating

Employee Rating

They were direct, professional, quickly knew what was important to me and did everything they could to help me achieve what I was looking for important to me and did everything they could to help me achieve what I was looking for More

by Robert

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Katie Bessette , Thomas Duquette

Helpful 0

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Mar 06, 2024 -

Empire Ford Inc. responded

Dear Robert, we really appreciate your 5-star review and positive feedback. Congratulations on your new vehicle purchase!

December 01, 2023

Dealership Rating

Employee Rating

Great service and fast delivery for a special order. Will reccomend your dealer to my friends. Will reccomend your dealer to my friends. More

by attitudecheck69

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Helpful 0

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November 23, 2023

Dealership Rating

Employee Rating

Communication was awesome but rates where higher than locally and ordering was fast but not accurate locally and ordering was fast but not accurate More

by dgeary18

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Laysa Coelho

Helpful 1

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October 20, 2023

Dealership Rating

Employee Rating

Tom and the entire staff were helpful with all questions. They went out of their way to make the buying experience a positive buyer seller dynamic. They went out of their way to make the buying experience a positive buyer seller dynamic. More

by maryraumphd

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Bryce Sewall, John Silva , Thomas Duquette

Helpful 0

Report | Print

Nov 04, 2023 -

Empire Ford Inc. responded

Dear maryraumphd, Congratulations on your new vehicle purchase! We really appreciate you purchasing from us, since we know there are a lot of dealerships to choose from. We're so happy to hear that you had a great experience with Tom and the rest of our staff!

October 13, 2023

Dealership Rating

Employee Rating

Non-responsive, incomplete work, car not clean, smelly, paperwork never sent in a timely manner, poor telephone skills. paperwork never sent in a timely manner, poor telephone skills. More

by Mnb

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Other Employees Tagged: Tyler Torres

Helpful 0

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Oct 13, 2023 -

Empire Ford Inc. responded

Dear Mnb, it's very disappointing to hear about your experience. We are trying to track down your paperwork but you did not provide a name, phone number or email address for us to research what happened. Please provide that so we can address the situation, or please reach out to our Sales Manager, Bryce Sewall, at 508-730-1000. Thank you.

October 11, 2023

Dealership Rating

Employee Rating

Marc was an awesome person to deal with. I’d readily recommend him to anyone I knew in serxj of a vehicle. I’d readily recommend him to anyone I knew in serxj of a vehicle. More

by mr_halfpint614

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason Vasconcellos, Nicole DeFreitas

Helpful 0

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Oct 13, 2023 -

Empire Ford Inc. responded

Dear mr_halfpint614, Thank you for servicing your vehicle at Empire Ford. We appreciate your 5-star review!

June 30, 2023

Dealership Rating

Employee Rating

Dealer was so easy to deal with and couldn’t be happier with how well treated. Right from the salesman to Roberto in finance, to Kevin B. As sales manager. Very pleased with how well treated. Right from the salesman to Roberto in finance, to Kevin B. As sales manager. Very pleased More

by Christopher st pierre

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Roberto Perez , Kevin Bancroft

Helpful 0

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February 04, 2023

Dealership Rating

Employee Rating

Guys there couldn’t have been nicer. It was a Pleasure to get my bronco there It was a Pleasure to get my bronco there More

by linda78vette

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Roberto Perez

Helpful 0

Report | Print

Feb 16, 2023 -

Empire Ford Inc. responded

Dear linda78vette, Congratulations on the purchase of your Ford Bronco!!! How exciting! Thank you for sharing your experience and for your 5-star rating of our dealership as well as Mark Gauthier and Robero Perez. Welcome to the Empire Ford family!

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