Marcello Minor

The service advisor I worked with, Marcel, was outstanding. He was professional, knowledgeable, and communicative. Really appreciate this support and look forward to working with him in the future outstanding. He was professional, knowledgeable, and communicative. Really appreciate this support and look forward to working with him in the future. More

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Needs significant improvement- I had a 7am appointment for an oil change. I didn’t get checked in until 7:45am. I opted to take the shuttle home rather than wait in the lobby (no loaners available), which for an oil change. I didn’t get checked in until 7:45am. I opted to take the shuttle home rather than wait in the lobby (no loaners available), which meant I was lower priority. I received zero communication until the car was finally ready around 5pm! Also, apparently the service agent quoted me the wrong price. When I asked about the price difference at check out, the manager informed me of the error but was kind enough to waive the charges altogether. I appreciate the gesture, but am still hesitant to return. More

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Worst service ever! Nothing was done and you had the car for seven hours, Hearing from a rude service advisor was the bottom. Nothing was done and you had the car for seven hours, Hearing from a rude service advisor was the bottom. More

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I recently visited BMW of Alexandria for a state inspection, aesthetic maintenance, and an electrical issue covered under warranty for my 5 Series. While the service team addressed the initial conce inspection, aesthetic maintenance, and an electrical issue covered under warranty for my 5 Series. While the service team addressed the initial concerns, my experience was mixed and left room for improvement. Upon dropping off my vehicle, I was initially given a 2 Series loaner, which was not comparable to my 5 Series. After raising this concern, the staff provided a much more suitable loaner vehicle, and I appreciate their effort to rectify the situation. However, when I picked up my car, I discovered a new issue: the AC unit was no longer functioning. This was disappointing, as I would expect a thorough check of critical systems before returning the vehicle. Now, I’m faced with the inconvenience of scheduling another drop-off and pickup, which adds unnecessary hassle to the process. Additionally, I’ve been trying to schedule a test drive for a new SUV for my wife for the past two weeks. The sales department’s communication has been inconsistent, making it difficult to move forward with this purchase. While I appreciate the service team’s effort to provide a comparable loaner after my complaint, the oversight with the AC and the lack of responsiveness from the sales team have been frustrating. I hope BMW of Alexandria can address these issues to improve the overall customer experience. More

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Marcel took extra time to look up past work done on our vehicle too help me understand why the work wasn't requested sooner. Excellent communications on the work deing done on our vehicle. vehicle too help me understand why the work wasn't requested sooner. Excellent communications on the work deing done on our vehicle. More

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Everything went well. I was received punctually. My car was checked and repaired as expected. Communication with Marcel was good. I was received punctually. My car was checked and repaired as expected. Communication with Marcel was good. More

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Not impressed with the customer service at my last visit; seemed to be tension between employees seemed to be tension between employees More

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Excellent ball the way around. This is my 6th vehicle with you! Thanks fir your great service. This is my 6th vehicle with you! Thanks fir your great service. More

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Thank you, Marcelo, for the excellent service you have provided. He communicated with me, ensuring my expectations were met and keeping me informed of progress every day when each of my cars were in servi provided. He communicated with me, ensuring my expectations were met and keeping me informed of progress every day when each of my cars were in service.   The requested services were successfully completed, as well as a multi point inspection which is complementary. Every time I went to BMW of Alexandria Service, Marcello gave me an estimate of cost and time to complete the requested maintenance items.   Car brought back clean —- washed and vacuumed!! Running perfectly!   Thank you. More

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Brought my daughter’s car up for its first service, everything went smoothly. They even washed the car after the oil change. The BMW service advisor Marcelo did an excellent job and kept me informed wi everything went smoothly. They even washed the car after the oil change. The BMW service advisor Marcelo did an excellent job and kept me informed with the progress both via email and text for the entire duration the car was in shop. Thank you, Marcello. More

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