Check out Marco Hernandez's reviews on DealerRater

March 10, 2026

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I purchased a 2024 Ram 2500 diesel from Cox Chevrolet, and the dealership installed the wrong engine oil (15W-40) during service. According to a Ram Technical Service Bulletin, this oil should not be used and the dealership installed the wrong engine oil (15W-40) during service. According to a Ram Technical Service Bulletin, this oil should not be used in this engine because it can cause engine damage. After noticing abnormal engine noise, I contacted a local Ram dealership. They informed me that using 15W-40 in this engine can cause damage and may void the powertrain warranty. Cox Chevrolet eventually changed the oil to the correct specification, but they refuse to acknowledge the potential damage or undo the deal. They are acting as though the issue is resolved simply because the oil was replaced, despite the fact that the engine may have already experienced damage and the warranty could be affected. I am seeking a proper resolution to this issue, as I purchased a new truck that may already have engine damage due to incorrect service performed by the selling dealership. More

by Ram2500

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Recommend Dealer

No

Other Employees Tagged: John Rudd, Lisa Pyrcz , Larry, Steve

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Mar 14, 2026 -

Cox Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Mar 14, 2026 -

Cox Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

March 07, 2026

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They sold me a truck with engine damage because they use the wrong oil. I bought a 2024 Ram 2500 with the diesel engine and they installed 15W40 oil. There is a technical service bulletin from Ram that says the wrong oil. I bought a 2024 Ram 2500 with the diesel engine and they installed 15W40 oil. There is a technical service bulletin from Ram that says you cannot use 15W40 oil because it would cause engine damage. Cox Chevrolet refuses to undo the deal they change the oil with the correct oil and are acting like everything is fine. After speaking with the local Ram dealership they said that the wrong oil would cause it to void the powertrain warranty and cause engine damage and potentially engine failure. They do not want to help me address the situation other than the oil change that they already did. More

by alexvalledor

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Recommend Dealer

No

Other Employees Tagged: Kelly Cox, Kris Cox, John Rudd, Kyle Cox, Lisa Pyrcz, Travis Hall , Larry and Steve

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Mar 12, 2026 -

Cox Chevrolet responded

Thank you for bringing this to our attention, Alex, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Mar 12, 2026 -

Cox Chevrolet responded

Thank you for bringing this to our attention, Alex, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 24, 2026

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Thank you for such great service! You are very professional. Mr. Jorge, Mr. Oscar, and the financier are wonderful people! I am very grateful for the treatment I received. You are very professional. Mr. Jorge, Mr. Oscar, and the financier are wonderful people! I am very grateful for the treatment I received. More

by dmigueldelgado71

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Kelly Cox, Kris Cox, John Rudd, Kyle Cox, Joel Curto, Marckenley Alexis, Seth Mitchell, Travis Hall , K M, Jorge ,Oscar

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Feb 24, 2026 -

Cox Chevrolet responded

We’re delighted our team’s professional service stood out. Congratulations on your new Chevrolet Tahoe, and thank you for trusting our finance department. Please let us know if there’s anything else we can do.

February 20, 2026

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The dealership was clean and Marco was very professional and knowledgeable. He made this deal quick and easy along with the financing team. and knowledgeable. He made this deal quick and easy along with the financing team. More

by albert.tcox17

Verified Customer

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Recommend Dealer

Yes

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Feb 20, 2026 -

Cox Chevrolet responded

Thank you for the 5-star rating! We’re thrilled that our clean facility and Marco’s professionalism, alongside our financing team, made purchasing your used GMC Acadia quick and easy. We look forward to welcoming you back.

February 16, 2026

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The hole process to buy a vehicle is very simple and the staff were very helpful and knowledgeable thank you. staff were very helpful and knowledgeable thank you. More

by flipb13

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kyle Cox, Latravis Washington, Jim Timpson, Joel Curto, Lisa Pyrcz, Marckenley Alexis, Seth Mitchell, Travis Hall , K M

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Feb 16, 2026 -

Cox Chevrolet responded

We appreciate you choosing your new Chevrolet. We’re glad the buying process was straightforward and that our team provided helpful, knowledgeable support.

February 01, 2026

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One of the worst experience I have. I never brought a car where you take it home.And it don't move I never brought a car where you take it home.And it don't move More

by carolenathomas628

Verified Customer

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Trade-in Experience

Purchase Time

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Recommend Dealer

No

Other Employees Tagged: Kyle Cox, Joel Curto, Marckenley Alexis, Seth Mitchell, Travis Hall , K M

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Feb 04, 2026 -

Cox Chevrolet responded

Thank you for providing this feedback, Carol, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Feb 04, 2026 -

Cox Chevrolet responded

Thank you for providing this feedback, Carol, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 31, 2026

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My experience was one of the best car-buying experiences I've ever had - the process went quickly and the negotiation of the deal was fair. I've ever had - the process went quickly and the negotiation of the deal was fair. More

by srgasman828

Verified Customer

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Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kelly Cox

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Jan 31, 2026 -

Cox Chevrolet responded

Thanks for sharing about your experience with Cox Chevrolet. We appreciate your business and hope to see you again soon!

January 20, 2026

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Everybody was very friendly and knowledgeable, making the buy experience very easy and stress less. buy experience very easy and stress less. More

by daydawg8

Verified Customer

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Finance Experience

Recommend Dealer

Yes

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Jan 21, 2026 -

Cox Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 27, 2025

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Sales team was great! Polite, friendly and professional. They did not make me feel uncomfortable or pressured into buying. Only negative would be the older building and sa Polite, friendly and professional. They did not make me feel uncomfortable or pressured into buying. Only negative would be the older building and sales area. More

by justin.gould777

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: John Taylor

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Dec 27, 2025 -

Cox Chevrolet responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

December 19, 2025

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Upfront, professional, extremely helpful, eager to work with you, extremely helpful, excellent salesman. Great staff overall. with you, extremely helpful, excellent salesman. Great staff overall. More

by sthornet0713

Verified Customer

Sales Price Transparency

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Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kyle Cox, Latravis Washington, Jim Timpson, Joel Curto, Lisa Pyrcz, Marckenley Alexis, Seth Mitchell, Travis Hall , K M