Maria Capello

Recently, my car, a 2022 Chrysler Pacifica just stopped as I got off of the highway. The car turned off completely, including the entertainment/navigation screen. I managed to get it back on. A few days la as I got off of the highway. The car turned off completely, including the entertainment/navigation screen. I managed to get it back on. A few days later, the car stopped while at a traffic light. It took about five minutes for the car to start again. This was in October of 2025. On October 27th , 2025, I took my car to the dealership to get checked out. (The first service advisor, Sean was great.) I asked for a rental and was told that I was unable to have one. I was told that it was an issue with the Shifter, but that a new part had been ordered and that it was resolved. I thought it was resolved until it started happening again. In November of 2025, the issue started again, I was driving my child to his bus stop and the car shut off again. It took about five minutes again for the car to come back on. When the car came on this time, the entertainment/navigation screen would not turn on. That same day, on my way to work, the car stopped again, just as I was pulling into my office’s parking lot. On November 25th, 2025, I dropped my car off yet again for service. I explained my concern. I was told I would get a call back. When I was called, I asked for a rental as this had happened again. This service advisor, a different one, told me that he was not the former advisor so he was not aware of this. I mentioned that surely there must be a system by which there are things called…records.. I was still told that I was not entitled to. A few days later, I spoke with the service manager,who indicated that it is being worked on by Chrysler and that they are awaiting a response. I was told again, that I could not get a rental. At no point was the severity of the situation with the car was taken seriously. The car could have stopped and caused so much damage and injury, possibly death. During this time, I obtained a rental out of my own pocket. I returned to the dealership to retrieve my car set and met with the service manager, Maria. She stared at me blankly and pointed at the car seat for me to retrieve it. No mention or me getting a rental, or an apology for the amount of time the car has been with them. As the customer service manager, this would have been a perfect opportunity to offer an apology or something. That of course would requite one to give a xxxx. On December 12th, 2025, my car was finally ready. That is correct, from November 25th until December 12th, my car was unavailable to me. To make things even ‘better’ I was CHARGED $20 for gas in order for them to test drive the car. First of all; How dare you? A test drive is meaningless when the issue tends to occur days after being ‘repaired’ and secondly, you are making me pay for gas? What the actual F? Maybe I would have been treated better if I went up in there acting like some fool who ends up on either News 12 or Tik Tok. That is not how I was raised. When I retrieved my car, the valet commented ‘wow it’s been here since November 25th’…and then went to get my car. The receipt has the audacity to have a sticker in it that says if you receive a customer service satisfaction survey and are unable to rate your experience a ‘10’ to call them. I then rec’d an automated message to my email again asking for a review. I responded via email to Vic, on 12/15, and he called me back. I missed the call and since then have left two messages-no response. I am out of pocket over THREE THOUSAND DOLLARS FOR A RENTAL EVEN THOUGH THERE IS A LOT FULL OF AVAILABLE CARS not including the TWENTY DOLLARS FOR GAS I WAS CHARGED. Do not go here. If you a car, or some sort of repair, go someplace else. They do not care at all! HAPPY NEW YEAR!!! I HOPE THIS REVIEW IS HELPFUL. More

by antonio.smith86 Verified Customer Verified Customer

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Very disappointed w last visit! Was first told the problem was my left side head gasket - I told them it was the right side, they told no 3xs. It was the right side. This was just 1 Was first told the problem was my left side head gasket - I told them it was the right side, they told no 3xs. It was the right side. This was just 1 thing of many that went wrong w this visit. More

by bill Verified Customer Verified Customer

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Another Extremely Disappointing Experience at Rockland Chrysler Dodge Jeep I had one of the most frustrating dealership experiences at Jeep Chrysler Rockland. I went in for a free oil change that was i Chrysler Dodge Jeep I had one of the most frustrating dealership experiences at Jeep Chrysler Rockland. I went in for a free oil change that was included with the purchase of my vehicle. I dropped off my car expecting a simple, routine service—but things quickly took a bad turn. While waiting, I received a call saying I supposedly had a coolant leak, and they wanted $300 just to diagnose it. That price was only for an inspection, not for any repairs, so I declined. When I arrived to pick up my vehicle, they then informed me that my coolant cap cover was missing; and even admitted they “weren’t supposed to tell me.” I guess because they still wanted the $300 to diagnose the car. This raised serious concerns, especially since they were the last ones to work on the car. I requested if the coolant level was low, could the top it off. The service employee stated he count not. I asked why they couldn’t simply top off the coolant since the cap was missing, and they told me it wasn’t included with the free oil change. At first, they claimed they couldn’t refill it because the cap was missing, so I purchased the recommended coolant cap from their own parts department at an inflated price just to try to resolve the issue. Even after that, they still refused to top off the coolant. I ended up having to buy coolant myself at the local auto supply shop and fill it in their parking lot just to make sure my vehicle was safe to drive home. To top it all off, the sales manager was terrible. I asked one more time if I could pay for coolant to be added. They stated I would have to make another appointment for that, but I needed to go someplace else. I was informed that I will be placed on a “blacklist” due to a different negative experience I had with them during the vehicle purchase process. She stated I was too “argumentative”. Instead of improving their service after past issues, they made the situation even worse. Overall, this dealership demonstrated poor communication, lack of accountability, and unprofessional conduct. I regret trusting them with my vehicle and urge others to think twice before dealing with Rockland Chrysler Jeep Ram. More

by eye4design2016 Verified Customer Verified Customer

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Oil completed no appointment required. Except no further inspection or diagnosis provided for recommended services. Coupon for discount would not be applied unless mentioned at initial w Except no further inspection or diagnosis provided for recommended services. Coupon for discount would not be applied unless mentioned at initial write up. Customer service by advisor could use improvement, to ensure customers feel valued and return for continued service. More

by epennes2 Verified Customer Verified Customer

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Poor customer service, they are not friendly, rude, and unprofessional. Very disappointed from what I experienced. unprofessional. Very disappointed from what I experienced. More

by Nataly845 Verified Customer Verified Customer

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Sean and Maria in service are very attentive to the needs of their customers. A pleasure to deal with. needs of their customers. A pleasure to deal with. More

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Service was INCREDIBLY fast. Cannot believe was in and out for an oil change in just about 30mins! Everyone was friendly as well! Cannot believe was in and out for an oil change in just about 30mins! Everyone was friendly as well! More

by drumfreak68 Verified Customer Verified Customer

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A very pleasant experience. Everything remained on schedule and everyone was extremely helpful. I waited while my repair was completed and the waiting area was clean, comfortabl Everything remained on schedule and everyone was extremely helpful. I waited while my repair was completed and the waiting area was clean, comfortable, and provided everything that I needed. More

by COREY.BAYES Verified Customer Verified Customer

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Brought my 2025 Wrangler in for service and all went great. Quick in quick out! great. Quick in quick out! More

by Joe Sacc Verified Customer Verified Customer

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Quick efficient easy had it done within 1 hour of drop off I would recommend off I would recommend More

by richieroo222 Verified Customer Verified Customer

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