Awesome experience.
They honored their online price and took care of me in a expedient but excellent customer service manor. Would recommend this dealership over any oth
They honored their online price and took care of me in a expedient but excellent customer service manor. Would recommend this dealership over any other Kia dealership.
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by Rashidihaughton
Verified Customer
Verified Customer
Feb 09, 2026 -
Greenway Kia West responded
Thank you for sharing your awesome experience! We take pride in honoring our online prices and providing excellent customer service in an expedient manner for all our neighbors in Orlando and Winter Garden. It is great to hear that Greenway Kia West is your top choice among Kia dealerships. We look forward to seeing you again for your next visit.
Anas Lazaar, General Manager
the service with mário was excellent.
mário was the salesperson who assisted me at kia, and his service was very good. however, my father was the cosigner on the application, and i went a
mário was the salesperson who assisted me at kia, and his service was very good. however, my father was the cosigner on the application, and i went alone to pick up the car. at that time, i was told that my father was not needed. later on, they required my father to sign additional documents and to go to the dealership in person. this process took more than 15 days because my father works full time. during this period, i was put under extreme pressure, with constant calls telling me that i needed to come in immediately, otherwise they would take the car back and that i would have to return the vehicle. one of the employees was even rude; i do not know who he was. i mentioned this situation to mário as well, and he told me that there are some people at kia who are a bit rude or unprofessional when it comes to documentation. i understood the situation, and i have nothing negative to say about the car itself, but this whole experience left me very disappointed and sad with kia’s system.
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by belloluan11
Verified Customer
Verified Customer
Other Employees Tagged:
Mario Pinilla
Feb 09, 2026 -
Greenway Kia West responded
I am truly sorry to hear about the stress and pressure you and your father experienced during the documentation process. While I am glad to hear that Mario provided excellent service and that you are happy with your new car, the lack of professional communication you described is not the standard we strive for at Greenway Kia West.
We deeply regret that you felt pressured or mistreated by our staff regarding the paperwork. I would like the opportunity to address this internally and learn more about your experience with our finance and documentation team to ensure this doesn't happen to other guests. Please feel free to reach out to me directly at the dealership so we can discuss this further.
Anas Lazaar, General Manager
Great guys at this location.
If you’re in the market shopping for a car visit these guys. I recommend 10 out of 10! Hands down 😊
Honestly the who crew was great 👍 even those t
If you’re in the market shopping for a car visit these guys. I recommend 10 out of 10! Hands down 😊
Honestly the who crew was great 👍 even those that weren’t involved in the sale directly they still assisted with other generals. Please stop by and check them out before you purchase your next vehicle! Thanks guys!
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by 2kmikey100
Verified Customer
Verified Customer
Dec 16, 2025 -
Greenway Kia West responded
Thank you for the awesome review, 2kmikey100! We really appreciate the 10/10 recommendation 😊
We’re glad you felt taken care of by the whole crew — even the team members who weren’t directly involved in the sale. That’s exactly the kind of experience we aim to deliver every day. Enjoy your new vehicle, and if you ever need anything down the road, we’ve got you.
Anas Lazzar
General Manager
anaslazaar@greenwayauto.com
From the initial phone call to Athena to completion in
Finance the process was excellent! It represented teamwork and professionalism.
Finance the process was excellent! It represented teamwork and professionalism.
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by neverettjason
Verified Customer
Verified Customer
Other Employees Tagged:
Mario Pinilla
Nov 29, 2025 -
Greenway Kia West responded
Hi Jason,
Thank you for the excellent review and for choosing Greenway Kia West. We’re glad to hear that your experience — from your first call with Athena all the way through finance — was smooth, professional, and handled as a true team effort.
Delivering a seamless process from start to finish is something we work hard to achieve, and it means a lot to know we delivered that for you. If you ever need anything in the future, we’re always here to help.
Anas Lazaar
General Sales Manager
anaslazaar@greenwayauto.com
El trato muy bueno, excelente servicio, lo recomiendo
100%. Le buscan la vuelta al cliente.
100%. Le buscan la vuelta al cliente.
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by HEREDIA-DIAZ12@hotmail.com
Verified Customer
Verified Customer
Nov 08, 2025 -
Greenway Kia West responded
Thank you so much for your kind words and 5-star review! We’re thrilled to hear you received excellent service and personalized attention from our team here at Greenway Kia West in Orlando. Your recommendation means a lot to us, and we’re always happy to go the extra mile to make sure our customers leave satisfied.
¡Muchas gracias por su confianza y por recomendarnos! Nos alegra saber que recibió un excelente servicio y atención personalizada de nuestro equipo. Esperamos verle nuevamente para su próximo servicio de mantenimiento.
— Mark Foster, Service Manager
📧 markfoster@greenwayauto.com
This dealership is awesome.
They understand customer engagement and satisfaction. I’ve always had a good experience and the staff is professional. This dealership is farther fro
They understand customer engagement and satisfaction. I’ve always had a good experience and the staff is professional. This dealership is farther from my home but I choose to travel the distance because I know the service I will receive. I will refer all my family and friends to Greenway Kia West.
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by caroljackson1121
Verified Customer
Verified Customer
Oct 22, 2025 -
Greenway Kia West responded
Thank you so much, Carol! We’re truly honored that you choose to travel the extra distance to visit Greenway Kia West in Orlando. Our Service Team is dedicated to providing professional care, genuine customer engagement, and complete satisfaction every time. We’re grateful for your loyalty and referrals — it means the world to us! 🚗❤️
— Mark Foster, Service Manager · markfoster@greenwayauto.com
Buena, excelente ,extraordinario, activos ,seguros,
atentos, buenas personas ,leales espléndido ,proactivos, amables responsables respetuosos,gratitud pascientes
atentos, buenas personas ,leales espléndido ,proactivos, amables responsables respetuosos,gratitud pascientes
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by toriamm2018
Verified Customer
Verified Customer
Sep 22, 2025 -
Greenway Kia West responded
Hola,
¡Muchísimas gracias por su reseña tan positiva y llena de gratitud! Nos alegra saber que nuestro equipo le brindó una experiencia excelente en el concesionario Kia, con atención amable, responsable y respetuosa. En Greenway Kia West trabajamos para que cada visita sea extraordinaria y para que cada cliente se sienta valorado. Agradecemos de corazón su confianza y esperamos seguir atendiéndole con la misma dedicación en el futuro.
Atentamente,
Anas Lazaar
Gerente General de Ventas
Greenway Kia West
anaslazaar@greenwayauto.com
Excellent services from Mario, he help us out a lot made
the process easy and fast.
the process easy and fast.
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by dannysanandres
Verified Customer
Verified Customer
Aug 25, 2025 -
Greenway Kia West responded
Danny, thank you for sharing your experience. We’re glad Mario made the process easy and fast for you. We appreciate you choosing Greenway Kia West in Orlando and look forward to helping with all your Kia needs.
— Anas Lazaar
📧 anaslazzar@greenwayauto.com
It was great.
Showed me the exact vehicle I was interested in It was a great experience
Showed me the exact vehicle I was interested in It was a great experience
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by RSPLAY
Verified Customer
Verified Customer
Other Employees Tagged:
Mario Pinilla
Aug 25, 2025 -
Greenway Kia West responded
RSPLAY, thank you for sharing your experience. We’re glad our team was able to show you the exact vehicle you were looking for and make the process a great one. We appreciate you choosing Greenway Kia West in Orlando and look forward to assisting with all your Kia needs.
— Anas Lazaar
📧 anaslazzar@greenwayauto.com
Tremendo servicio el de Mario.
Nos consiguió exactamente lo que estábamos buscando. Quedamos súper satisfechos!
Nos consiguió exactamente lo que estábamos buscando. Quedamos súper satisfechos!
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by JORIANNE_PR
Verified Customer
Verified Customer
Aug 14, 2025 -
Greenway Kia West responded
¡Gracias por su reseña! Nos alegra saber que Mario pudo conseguir exactamente lo que buscaban y que quedaron satisfechos con su experiencia en Greenway Kia West en Orlando, FL. Apreciamos su confianza y esperamos verlos nuevamente.
— Anas Lazaar