Mario Pinilla

I don’t usually leave reviews, but I had such a good experience at Kia West. Everyone there made it so easy and low-stress. I expected the usual sales pressure, but instead I got real conversations, hon experience at Kia West. Everyone there made it so easy and low-stress. I expected the usual sales pressure, but instead I got real conversations, honest answers, and even a few laughs. Mario was awesome, super patient (even when I asked a million questions), and they really listened to what I wanted instead of pushing me toward something more expensive. The paperwork part was surprisingly painless, and before I knew it, I was driving off in my new car. Highly recommend this place. I’ll definitely be sending friends their way! More

by rhyolefelina Verified Customer Verified Customer

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I'm really happy for the service of the the service advisor Jesse and for all the technicians and the porter Mr Ron advisor Jesse and for all the technicians and the porter Mr Ron More

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I'm so happy with the service of the advisor Jesse and all the team of technichians and the porter Mr Ron all the team of technichians and the porter Mr Ron More

by lcpiscinas Verified Customer Verified Customer

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**Subject: Request for Support and Clarification Regarding Incorrect Diagnosis – Kia Sedona 2019** Dear Kia Service Team, I own a 2019 Kia Sedona and would like to report an ongoing issue that Regarding Incorrect Diagnosis – Kia Sedona 2019** Dear Kia Service Team, I own a 2019 Kia Sedona and would like to report an ongoing issue that I’ve been facing, hoping to receive support or a viable solution from the dealership. Some time ago, I noticed a failure in the vehicle’s transmission, especially when shifting from first gear. I took the car to my trusted mechanic, who suspected a transmission issue but couldn't confirm it definitively since the vehicle was still moving, though with difficulty. I then consulted two other mechanics, who gave me similar feedback. In search of a more technical opinion, I brought the vehicle to a competing dealership for a diagnostic. They reported a failure in three sensors and quoted a repair cost of around $5,000—without guaranteeing that the issue would be resolved. Considering the high cost and the uncertainty, I returned to my mechanics, who informed me that their diagnostic tools showed no fault with the sensors. With my car sitting idle for over four months, unable to work and support my family, I went back to the Kia dealership to request a transmission replacement. However, I was advised by the service supervisors that replacing the transmission would not solve the problem and that the real issue was with the sensors. Trusting Kia’s diagnosis, I purchased the sensors directly from the dealership and had my mechanic install them. Unfortunately, this did not fix the issue. It is now clear that the problem is indeed with the transmission, just as initially suspected. This situation has placed me in a very difficult financial position: I spent a significant amount on sensors based on an incorrect diagnosis and now do not have the means to afford the necessary transmission replacement. Given this, I kindly ask the dealership to review my case and consider offering support—whether through a discount on the transmission replacement, a flexible payment plan, or a more thorough technical analysis that could lead to a definitive solution. I am open to dialogue and truly hope we can find a fair and reasonable resolution. Thank you for your attention, and I look forward to your response. Sincerely, Diana Silveira 6502018832 Vin number KNDMB5C19K6533767 --- Se quiser, posso formatar esse texto como um e-mail com assunto e assinatura padrão. Deseja isso também? More

by jeferson carvalho Verified Customer Verified Customer

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Great costumer service. The salesman Mario was really nice, helpful and honest through out the whole process The salesman Mario was really nice, helpful and honest through out the whole process More

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Excelente servicio, Atencion al cliente, Buscan la medida para que el cliente este satisfecho en su compra de auto para que el cliente este satisfecho en su compra de auto More

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Excelente servicio el Mario Pinilla excelente vendedor y atención el stag de service excelente también atención el stag de service excelente también More

by laura panesso Verified Customer Verified Customer

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Like the way I was treated and like the service and dedication that I was given dedication that I was given More

by LORGIO1959 Verified Customer Verified Customer

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Excellent dealer professional people recommend 100 % fast service cars excellent I had no problems thank you service cars excellent I had no problems thank you More

by christianpadua0604 Verified Customer Verified Customer

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Gracias por tu atención complacida espero volver pronto a sus instalaciones colonia Dr Orlando Florida a sus instalaciones colonia Dr Orlando Florida More

by norisc1993 Verified Customer Verified Customer

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