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Mark Johnson
Mark Johnson at BMW of Owings Mills

Mark Johnson

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9
221 Reviews
4.9

221 Reviews

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221 Reviews of Mark Johnson

December 07, 2025

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Employee Rating

Service was most excellent. The waiting room was clean. Have I reached 15 words yet? More

by WILLIAMMCARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Howard Mei, Derrick Edwards

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Dec 07, 2025

BMW of Owings Mills responded

Thank you for your positive feedback, William! We’re glad you enjoyed your experience at BMW of Owings Mills. We strive to provide excellent service and maintain a clean environment. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

December 06, 2025

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Employee Rating

Knowledgeable but not pushy sales professionals. Easy to schedule service appointments. Service advisors keep you informed on your vehicles status. More

by lfkimmel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 07, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're happy to hear that you had a great experience with our knowledgeable sales professionals and found it easy to schedule service appointments at BMW of Owings Mills. Keeping you informed about your vehicle's status is important to us, and we're glad our service advisors delivered on that. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

December 06, 2025

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Employee Rating

Great courteous people to deal with. Pricing is reasonable and fair. Good treatment from entering the dealership until driving away in your new vehicle Good experience overall More

by bdfan42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Hess, Daniel Kim, Michelle Jackson, Eric Lowery

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Dec 07, 2025

BMW of Owings Mills responded

Thank you for your fantastic review! We're pleased to hear that you had a great experience with our team at BMW of Owings Mills. Providing courteous service and fair pricing is our priority, and we're glad you felt that from the moment you arrived until you drove away in your new vehicle. We appreciate your feedback and look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

December 05, 2025

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Employee Rating

Excellent service and friendly and professional staff at all times and clean facilities with nice staff More

by SIDHU897
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Dec 05, 2025

BMW of Owings Mills responded

Thank you for your review! We greatly appreciate your feedback about our friendly and professional staff at BMW of Owings Mills. It's great to hear that you enjoyed our clean facilities as well. We look forward to welcoming you back next time. Sincerely, The Team at BMW of Owings Mills

December 05, 2025

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Employee Rating

Do I need to say more than Mark has been my service advisor since 2007. The last service experience was as excellent as always with the timely updates and detailed explanation of what was and needs to More

by berman2921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Edwards

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Dec 05, 2025

BMW of Owings Mills responded

Thank you for your review! We're glad to hear that Mark has consistently provided you with excellent service since 2007. Timely updates and detailed explanations are a priority for us at BMW of Owings Mills, and we’re glad to see that reflected in your experience. We appreciate your loyalty and look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

December 04, 2025

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Employee Rating

Everything was as good as I could expect. The service was fine and very friendly, More

by hwfoodman2348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Dec 05, 2025

BMW of Owings Mills responded

Thank you for your positive review! We're thrilled to hear that everything met your expectations and that you experienced friendly service at BMW of Owings Mills. We appreciate your feedback and look forward to welcoming you back in the future! Sincerely, The Team at BMW of Owings Mills

December 04, 2025

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Employee Rating

Always great customer service. Thank you Mark . Kept me posted doing the whole process. #1 More

by kina3518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 05, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us at BMW of Owings Mills and that Mark provided you with excellent customer service. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

December 01, 2025

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Employee Rating

The service is always Great, friendly people and fixed right the first time without any issues More

by DEDWARDS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Dec 01, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your kind words about the service at BMW of Owings Mills. It’s great to hear that you had a positive experience with our friendly team and that your vehicle was fixed right the first time. We look forward to seeing you again for your future service needs! Sincerely, The Team at BMW of Owings Mills

December 01, 2025

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Employee Rating

I’m very pleased with my new BMW the customer service and staff at Owings Mills was outstanding. If you’re looking for a trustworthy, experienced, and professional sales person, I recommend Mr. Eric Lowery. More

by tffsmm22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Lowery , Jesse Malone

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Dec 01, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you're pleased with your new BMW and that you had an outstanding experience with our team at BMW of Owings Mills. Eric Lowery is indeed a valuable member of our staff, and we appreciate your kind words about his patience and knowledge. We look forward to assisting you again in the future! Enjoy your new ride! Sincerely, The Team at BMW of Owings Mills

November 24, 2025

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Employee Rating

Poor communication when making appointments and diagnosing repairs after bringing car to dealer on several occasaions. More

by pamelacarter1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Nov 24, 2025

BMW of Owings Mills responded

Thank you for sharing your experience with us, Pamela. We understand how important clear communication is when it comes to appointment scheduling and diagnosing repairs. Your feedback is valuable, and we encourage you to reach out to us directly at BMW of Owings Mills so we can discuss your concerns and work towards a better experience. We appreciate your input and hope to hear from you soon. Sincerely, The Team at BMW of Owings Mills

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