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Dealership Experience
37 yrs, 11 mos
Industry Experience
37 yrs, 11 mos
Specialties & Trainings
Master certified Commercial trucks
31 Reviews of Mark Layburn
June 16, 2022
What a terrible experience. I was dealing with Mark Layburn at Otis Ford. I go look at the used truck i liked (2018 Ford F150 XTL), I test drove it (loved it), I get all my pape I was dealing with Mark Layburn at Otis Ford. I go look at the used truck i liked (2018 Ford F150 XTL), I test drove it (loved it), I get all my paperwork ready for the loan the next day, even put the temporary insurance on it. Then i get a phone call and a text message from Mark telling me they sold it to someone else THE DAY BEFORE. He proceeds to tell me he didnt even know it sold. So to me theres a communication problem within their staff. Now i have to cancel insurance and all the paperwork and i still dont have a car and i cant get to work. So i basically drove to Otis Ford for nothing. Im not one to leave people or a company (especially a local dealer) bad reviews but man this was very upsetting. I dont think ill ever go back or even recommend a friend to go there. More
by marvd135
Helpful 
March 21, 2020
Mark has our interest in helping us and we will look forward to seeing him in May about ordering a new lease of our next Ford Fusion Hybrid. forward to seeing him in May about ordering a new lease of our next Ford Fusion Hybrid. More
by chaliem
Other Employees Tagged: Lou Caponi, Tom Otis IV, Tom Otis, Chris Rizzo, Frank Dumicich
December 10, 2018
Mark made the whole process effortless! Mark was friendly, kind and patient with me as I asked hundreds of questions! We are so happy with our new van! The whole process went smoothly and Mark was friendly, kind and patient with me as I asked hundreds of questions! We are so happy with our new van! The whole process went smoothly and I was thrilled as I had never purchased a vehicle before! Thanks so much! More
by mecoxinventory
December 06, 2018
Mark was a wonderful salesman. I had an wonderful experience picking up my new 2018 F-150. Mark was a great salesman and helped me pick out the right truck for me. I had an wonderful experience picking up my new 2018 F-150. Mark was a great salesman and helped me pick out the right truck for me. More
by Steven Finley
December 01, 2018
Mark Layburn is Best! My husband & I have been a loyal customer at Otis Ford for over 25 years. If it wasn't for Mark Layburn we would have tried a different style/make car My husband & I have been a loyal customer at Otis Ford for over 25 years. If it wasn't for Mark Layburn we would have tried a different style/make car. But Mark is an outstanding sales rep who goes beyond the call of duty for his clients. I have friends and family who also use Mark and feel the same way. He makes us feel like family and we trust him completely. As long as Mark is working at Otis Ford we will be customers. You are the best! More
by doubled200
November 30, 2018
Exceptional Sales and Service!!! Having purchased many vehicles at Otis, I speak from experience. Otis Ford is an excellent dealership! Through sales and service, they treat you rig Having purchased many vehicles at Otis, I speak from experience. Otis Ford is an excellent dealership! Through sales and service, they treat you right. My salesperson, Mark Layburn has always been there to find me just the right vehicle at a fair price. After the sale, he continues to make sure that we're properly taken care of with service. It's rare to see that commitment to customer satisfaction. I'm grateful for our relationship. More
by Sport
November 26, 2018
Consistently excellent sales and service. Otis customer for over 25 years. Always fair price and reliable service. Mark is a reliable honest and very helpful relationship person helping my fam Otis customer for over 25 years. Always fair price and reliable service. Mark is a reliable honest and very helpful relationship person helping my family lease and renew our leases for both our escape and fusion No need to look at any other dealer More
by CCM
November 22, 2018
SO HAPPY WITH OTIS! I have been a loyal customer since 1986. Although I have no complaints regarding the service department, Mark Layburn is the reason I keep coming back I have been a loyal customer since 1986. Although I have no complaints regarding the service department, Mark Layburn is the reason I keep coming back! He is honest and is always willing to go the extra mile to help me. He has never failed me when it came to solving a problem. Thanks to Mark, I purchased a 2018 Explorer in August, I couldn't be happier! More
by Gracie
Other Employees Tagged: Frank Dumicich
November 21, 2018
PAINLES EXPERIENCE Great dealership and easy transaction. Go see Mark Layburn. Genuine, honest guy that has been there for 32 years. Almost my entire family has purchase Great dealership and easy transaction. Go see Mark Layburn. Genuine, honest guy that has been there for 32 years. Almost my entire family has purchased a vehicle from there. And my mom won't go anywhere else. More
by Mark 12/09
November 20, 2018
excellent sales rep Very friendly and knowledgeable sales rep. Worked with me to get the kind of truck I wanted and gave me a good price on the vehicle Very friendly and knowledgeable sales rep. Worked with me to get the kind of truck I wanted and gave me a good price on the vehicle More
by Ghostrider
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