Mark Lubrano

My Service check in person was Mark Lucano. I had Mark last time for service and he told me what I might expect for my 5 year check in. I was able to budget for yesterday's visit and he was r I had Mark last time for service and he told me what I might expect for my 5 year check in. I was able to budget for yesterday's visit and he was right on as what I needed. I was very appreciative for this help. He was was very patient and helpful as I had a Coupon and GM points I didn't even know I had. His patience and kindness and sense of humor is vital to customer satisfaction. More

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Always great service at Arlington Heights GMC. Mark Lubrano is wonderful to work with. He always gives you special attention to make sure all your service needs are met. Mark Lubrano is wonderful to work with. He always gives you special attention to make sure all your service needs are met. More

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They advised on how to handle our recurring on again/off again non-flashing "Check Engine" light. Finally, we were able to bring the car in while it was on. Initial scan by the service advisor indicated f again non-flashing "Check Engine" light. Finally, we were able to bring the car in while it was on. Initial scan by the service advisor indicated failed oxygen sensor. Left it overnight to be fully diagnosed and serviced, indicating we would need the car for the following day. We live about a 1/2 mile from the dealership, so it was just an easy walk home. Good communication (phone, text. email) the next morning from the advisor about what needed to be done and what was also recommended to be done, and the price. Gave the OK and the work was done by mid-afternoon. Picked the car up around 6pm, and they had already applied the Costco 15% discount (which helps take the sting out). We have made all of our recent car purchases at this dealership (formerly Sullivan Buick) and had them perform all of our maintenance as well. We have complete trust that their mechanics are top-notch. More

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Mark was extremely helpful from the moment I walked through the door and was very easy to work with. He took great initiative in explaining the work being done and some lookouts for what will be next through the door and was very easy to work with. He took great initiative in explaining the work being done and some lookouts for what will be next for future service needs. He was a true pleasure to work with and you are luck to have him. More

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Mark Is Great! ! Helped with with any questions/concerns. Just the waiting time is my only gripe. But Mark was able to check on how long I would have to wait. Very p ! Helped with with any questions/concerns. Just the waiting time is my only gripe. But Mark was able to check on how long I would have to wait. Very pleased overall and love my Buick Envista! More

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Out of all my vehicle purchases this was the easiest. Will refer to a friend. five stars Will refer to a friend. five stars More

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Great service and attention. Would recommend to anyone very friendly staff and easy to work with and thorough. Would recommend to anyone very friendly staff and easy to work with and thorough. More

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Everyone that we dealt with was very knowledgeable and knew the vehicles inside and out. Very professional knew the vehicles inside and out. Very professional More

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Persistent in Following Up to Make Sure I Found a Convenient Time to Schedule the Recall Fix. Convenient Time to Schedule the Recall Fix. More

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Mark provided expectational customer service. Mark and his team was able to get me in and out for a last minute oil change. Mark and his team was able to get me in and out for a last minute oil change. More

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