Mark Morgello

Crest Volvo Cars responded

We are glad to hear that we could accommodate your family's needs by providing the XC90 loaner vehicle you requested. It means a lot to us that our team was able to respond quickly and positively to your specific requirements. We understand how important it is to have a vehicle that works well for your family's comfort and size needs. Thank you for taking the time to share your experience, and we look forward to continuing to serve you and your family in the future.

Crest Volvo Cars responded

We are pleased to hear about your outstanding experience with our service team. Your feedback about receiving such dedicated care and having all your vehicle requirements handled expertly means so much to us at Crest Volvo Cars. We truly appreciate you taking the time to share your recommendation and positive experience with our service department team member. Your trust in our service is exactly what we strive for with every customer visit.

Crest Volvo Cars responded

We appreciate hearing feedback about supportive and solution-focused service, as ongoing communication and effort are important to us. Our goal is to work collaboratively with customers to address concerns and provide helpful guidance. Comments like this reinforce our commitment to attentive and responsive service. For further discussion, please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com.

Crest Volvo Cars responded

We are thrilled to hear about your positive experience with our team. Your comments about receiving knowledgeable and honest service truly mean a lot to us. It's wonderful to know that Mark kept you well-informed throughout the entire process, as clear communication is something we value deeply at Crest Volvo Cars. We appreciate you taking the time to share your feedback and look forward to continuing to provide you with exceptional service.

Crest Volvo Cars responded

We are pleased to hear about your positive experience as a first-time customer. Your kind words about our team's friendliness mean so much to us. We understand how important it is to feel welcomed and valued, especially when visiting a new place for the first time. We truly appreciate you taking the time to share your feedback and are delighted that we met your expectations. Your encouragement motivates us to continue providing the same level of service to all our customers.

Crest Volvo Cars responded

Your review is appreciated. It's wonderful to hear that Mark provided such excellent service during your warranty repair process. We understand how important it is to feel confident when your daughter visits our service center independently, and we're pleased that Mark earned your trust in taking care of her. The quick one-hour turnaround after your part arrived demonstrates our commitment to efficient and reliable service. Your positive experience with our team means a great deal to us.

Crest Volvo Cars responded

Thank you for sharing your experience with us. We understand your frustration with the extended timeframe for your service, and we appreciate your patience. Your feedback helps us recognize areas where we can improve our service efficiency. We're glad to hear that our service representative provided you with helpful and polite assistance throughout the process, and that you were ultimately pleased with the repair work completed on your vehicle. We value your honest perspective about your overall experience with us. To discuss your experience further, please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com.