Mark Roser

Great service. Highly recommend for any routine service and maintenance. Team is great to work with. Highly recommend for any routine service and maintenance. Team is great to work with. More

by dje6381 Verified Customer Verified Customer

Report | Print

Dealership was able to resolve issues with my truck in a timely manner. Provided a nice loaner during the repairs. timely manner. Provided a nice loaner during the repairs. More

by petelamoreaux Verified Customer Verified Customer

Report | Print

I brought my Explorer in to get alignment and was informed that it needed more extensive repair. Both Mike and Rex was very professional and made sure that I understood exactly what was needed and ke informed that it needed more extensive repair. Both Mike and Rex was very professional and made sure that I understood exactly what was needed and kept me informed of what was going on. I highly recommend the service. They have an awesome team of technicians and leadership. More

by ROBRO140 Verified Customer Verified Customer

Report | Print

Great people easy to work with in service. Had my car in and out, great communication. Had my car in and out, great communication. More

by brian.freeman71 Verified Customer Verified Customer

Report | Print

While on vacation from Massachusetts, the rear differential in my truck came apart on a Friday afternoon. After having left a message, Mark Roser called me back. In our conversation, Mark display differential in my truck came apart on a Friday afternoon. After having left a message, Mark Roser called me back. In our conversation, Mark displayed the highest level of professionalism and concern for us. From the very outset, he was clearly committed to doing all he could along with his team to get us back on the road, and on our way home. Although there were challenges getting the necessary parts, he was diligent in following up with any possible dealer that could provide the parts, and in communicating the status with me. At times when calling, instead of getting Mark I dealt with Rex. He followed Mark’s good lead and continued with a high level of professionalism in good communication. As quickly as possible, the truck was back together and we were on the road. We were able to make the over 1500 mile trip to home trouble free. Very impressed with Mark, Rex, and the work that was done by the technicians. More

by OAKDALEPROPERTY Verified Customer Verified Customer

Report | Print

female sales person pleasant but didn't want to go outside in the heat to show vehicles. she failed to keep an appt with me and was seen by another rep who had to restart the process all over again. I outside in the heat to show vehicles. she failed to keep an appt with me and was seen by another rep who had to restart the process all over again. Ive been a long time customer of ford and have bought over 10 vehicles in 40 years. I was looking for a used small truck to use around my home. reps kept asking me to trade my 2020 suv when i didnt want to. other reps rude. price given to me by the 1st rep was not given to me by the next one. By the time they got to the ending price it was a JOKE !! Didn't receive any vip discount. didnt receive the employee discount as offered by the Ford corporation CEO on live TV with trump. Ive reported issues with my AC for years. Ive reported smelling freon for many years with is very toxic to my lungs. Service men don't really pay attention to my concerns. Im done with FORD !!! I was pleased with Jeremy in the quick lane service. However the last time i had it serviced, it was stated on the check out sheet that i needed new tires. I had to buy 2 new tires several months ago. so the invoice was not accurate. More

by PATSCATS15 Verified Customer Verified Customer

Report | Print

Amazing dealership with fast, service. Prices are fair and upfront pricing. The staff is friendly and helpful. Prices are fair and upfront pricing. The staff is friendly and helpful. More

by 8140jackson Verified Customer Verified Customer

Report | Print

Great service dept. Great communication, the mobile service and pickup & delivery options are fantastic & a huge timesaver for me. Great communication, the mobile service and pickup & delivery options are fantastic & a huge timesaver for me. More

by NITROHOG2000 Verified Customer Verified Customer

Report | Print

Great service, good communication, timely completion, couldn’t ask for a better service thank you couldn’t ask for a better service thank you More

by jeffwheeler78 Verified Customer Verified Customer

Report | Print

Awesome friendly knowledgeable clean respectful they look out for the customer and not just making a sale out for the customer and not just making a sale More

by Jbhudson34 Verified Customer Verified Customer

Report | Print