Mark Smith

I wish I could leave a 0 star review. I am a single income mother who bought a 12K used vehicle, cash and warranty out the door. From day one I had issues with this car. From Augus I am a single income mother who bought a 12K used vehicle, cash and warranty out the door. From day one I had issues with this car. From August to November I have been in that dealership at LEAST 16 times for repairs. Half the time, when I picked it up, I couldn’t even leave the parking lot without having to turn around and have them fix something else. The mechanics here have no idea what they’re doing. They “fix” something and it breaks again immediately. From a turbo blowing, to heat going out, coolant line blowing off, electrical issues and dumping oil- every single thing has needed fixed 1, 2 and sometimes 3 times. On top of what the warranty covered, I’ve dropped 3K on repairs in 3 months. This car has been in the shop more than I’ve been able to drive it. I have emptied my savings and maxed out my credit cards trying to make this vehicle safe and reliable for my children. I talked to the salesperson who sold me the car and he looked me in the face and said “you’re screwed” only he used a much harsher word than “screwed”. I left in tears. The general manager treated me like a waste of time when I asked for options. They were completely not interested in helping whatsoever. I spent countless hours in their lobby and missed so much work just trying to get this car to be drivable. I even paid outside sources to work on things they couldn’t fix correctly. This was a miserable experience. I was MORE than patient and kind and continued to give them the benefit of the doubt. As a previous business owner, I think long and hard before leaving a bad review. But parkway Nissan deserves one. Thumbs way way down. I’ve never been more disappointed in a business in my entire life. Whether the car was 12K or 112K, you should care about your customers. Parkway Nissan does not. Do not go there.n More

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