Awesome very professional and tentative than a great job.
Easy to work with made me feel special and part of the Jeep family.
Easy to work with made me feel special and part of the Jeep family.
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by Drybacki
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jeff Meadows
, Mike from the service department who signed me in for service was awesome. He kept me well informed.
The place was nice and clean as well as the staff were a
freindly group
freindly group
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by Chris
Verified Customer
Verified Customer
Service Price Transparency
Jul 19, 2025 -
Russ Darrow Collision Center Of Milwaukee responded
Thank you for choosing Russ Darrow Collision Center Of Milwaukee. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Martin Rehfeldt
martin.rehfeldt@russdarrow.com
The job was done as quickly as possible.
The video showing the issue was very helpful.
The video showing the issue was very helpful.
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by Lkrenz
Verified Customer
Verified Customer
Service Price Transparency
Jul 18, 2025 -
Russ Darrow Collision Center Of Milwaukee responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Martin Rehfeldt
martin.rehfeldt@russdarrow.com
Little to no communication, and no reports to carfax or
myself. They never rotated my tires, half filled my oil, overfilled my coolant, broke my hood supports, and never informed me or reported to carfax t
myself. They never rotated my tires, half filled my oil, overfilled my coolant, broke my hood supports, and never informed me or reported to carfax the things done to my car.
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by RKICEMAN.RK23
Verified Customer
Verified Customer
Service Price Transparency
Jul 17, 2025 -
Russ Darrow Collision Center Of Milwaukee responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Martin Rehfeldt
martin.rehfeldt@russdarrow.com
Jul 17, 2025 -
RKICEMAN.RK23 responded
I’ve asked several times for just that! I been told the same thing every time some one will reach out soon and I get nothing!
My car still has the same problem going on with it before
work was done to it, and I had a warranty and still had to come out of for the vehicle to have the same problem
work was done to it, and I had a warranty and still had to come out of for the vehicle to have the same problem
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by Qhankins1999
Verified Customer
Verified Customer
Service Price Transparency
Jul 16, 2025 -
Russ Darrow Collision Center Of Milwaukee responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Martin Rehfeldt
martin.rehfeldt@russdarrow.com
I brought my car in on the wrong day.
They still took it and call me back with the problem that day and they fixed it the next day. Great service thank you
They still took it and call me back with the problem that day and they fixed it the next day. Great service thank you
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by marilynausbon
Verified Customer
Verified Customer
Service Price Transparency
Jul 11, 2025 -
Russ Darrow Collision Center Of Milwaukee responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Collision Center Of Milwaukee.
Martin Rehfeldt
martin.rehfeldt@russdarrow.com
Easy to get vehicle in for service.
People were friendly and helpful. No water in the waiting area.
People were friendly and helpful. No water in the waiting area.
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by angela.r.bell
Verified Customer
Verified Customer
Service Price Transparency
Jul 09, 2025 -
Russ Darrow Collision Center Of Milwaukee responded
Thank you for taking the time to leave us a review, Angela.
Thank you for choosing Russ Darrow Collision Center of Milwaukee.
Martin Rehfeldt
martin.rehfeldt@russdarrow.com
Will not come back because they don’t clean up the oil
that spills onto the frame. Then it drips on your driveway
that spills onto the frame. Then it drips on your driveway
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by bremmerd
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2025 -
Russ Darrow Collision Center Of Milwaukee responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Martin Rehfeldt
martin.rehfeldt@russdarrow.com
I was early and they were able to get started early.
I loved the video.
I loved the video.
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by PANKYLEFLORE
Verified Customer
Verified Customer
Service Price Transparency
Jun 18, 2025 -
Russ Darrow Collision Center Of Milwaukee responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Martin Rehfeldt
martin.rehfeldt@russdarrow.com