Matt Bigelow

Noller Hyundai of Lawrence — Matthew Bigelow I contacted Noller Hyundai of Lawrence regarding a specific lease offer that was publicly posted online for one of their vehicles. I called in good fai contacted Noller Hyundai of Lawrence regarding a specific lease offer that was publicly posted online for one of their vehicles. I called in good faith to move forward based on that advertisement. After my call, I was told the vehicle had been “mistakenly uploaded” and that the advertised terms would not be honored. I found this misleading and a waste of my time. When I declined to move forward at their revised pricing, the interaction became unprofessional. After I told him that his prices was on the level of a high end BMW car, Salesperson Matthew Bigelow sent me a message stating: “Also I heard that the BMW comes with a free sundress in the glovebox for the owner, is that still going on?” I consider this comment disrespectful, inappropriate, and sexist toward a potential customer. Because of both the misleading advertising and the tone of this interaction, I chose to take my business elsewhere and cannot recommend this dealership based on my experience. I am left wondering whether this reflects Noller Hyundai’s values, or if this is the level of conduct expected from their employees. More

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Been given the runaround about my lease and licensing. I purchased in September and still do not have license plates. I have been trying to get ahold of someone at the dealership for days and no answer! I I purchased in September and still do not have license plates. I have been trying to get ahold of someone at the dealership for days and no answer! I’m worried I got scammed. More

by blakeroth Verified Customer Verified Customer

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Great dealership! Matt Bigelow was excellent!! I’ve shopped for many vehicles for myself and friends over the last 40 years, and this dealership was my best experien Matt Bigelow was excellent!! I’ve shopped for many vehicles for myself and friends over the last 40 years, and this dealership was my best experience ever! They gave me a fair price quote and I returned the following week and they honored it!! No games! I would be happy to work with Laird Noller Hyundai again. Do yourself a favor and shop here first! More

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They were very helpful for making the wright decision. I would choose same dealership in the future. I would choose same dealership in the future. More

by yoonseongpark Verified Customer Verified Customer

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A little misunderstanding but worked everything out . ended up a good deal and took the new car home. ended up a good deal and took the new car home. More

by ldray Verified Customer Verified Customer

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Best pricing on the area. Highest doc fee. Good people to do business with. Not pushy. Good selection. Highest doc fee. Good people to do business with. Not pushy. Good selection. More

by bobc3401 Verified Customer Verified Customer

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Easy purchase of ‘26 Santa Fe Calligraphy Hybrid. Car is beautiful and sales A++! Second car purchased from this dealer Car is beautiful and sales A++! Second car purchased from this dealer More

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I received great service. The staff were professional and courteous. My vehicle received the service it needed in a timely manner. The staff were professional and courteous. My vehicle received the service it needed in a timely manner. More

by aaron.siemers Verified Customer Verified Customer

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I will not be using Laird Noller again. They were not transparent about what documents I was signing. They were not kind or respectful during the transaction. They were not transparent about what documents I was signing. They were not kind or respectful during the transaction. More

by struble_elisebeth Verified Customer Verified Customer

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This was the worst experience we have ever had with purchasing a car in all of the years we have owned cars. The price of the car was listed online at $19,445 this was on their website and cars.com. Ho purchasing a car in all of the years we have owned cars. The price of the car was listed online at $19,445 this was on their website and cars.com. However, since we were planning to use our own financing, they bumped the price up another $1k. While trying to make the deal, we were shown other financing options, had we taken that option, then the price of the car would be lowered by $1k. They kept saying that their interest rates were lower than our outside financing. We declined them on the first option. When we got into the financing office, the financial person showed us a sheet with our credit union rates, they said that the dealership credit union was lower than ours. We finally caved in and decided to go with their financing. Then, our used car was out of warranty, and he offered us a service contract. We kept saying no. He went on and on. It was like we said no several times. It was annoying. We agreed to the service contract, because it wouldn't raise our monthly payments. These people will not take no for an answer. It took us the 6 hours to get this deal through with. When we got home we looked at the papers and discovered the service contract was $4,000. We were astonished! There was nothing said about how much this was going to be. We wanted it off right away. We contacted the agency and we met with the financial person, waiting 1 hour before he decided to show up. He said that the $4,000 would be taken off of the price of the car. It's been two weeks, and it is still not off. We bought our previous car from Laird Noller and did not encounter any problems, but this time it was terrible. I would not recommend going here for a used car. The salesman was nice, but finance guy was not. More

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