Matt Gilbert
Matt Gilbert at W&L Subaru

Matt Gilbert

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.9
152 Reviews
4.9

152 Reviews

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152 Reviews of Matt Gilbert

July 31, 2026

Dealership Rating
Employee Rating

Excellent service and kept us updated on what was happening while waiting! We can't beat your service. More

by besttarbaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2026

W&L Subaru responded

Thank you so much for your business! We hope to have the privilege of helping you again in the future!

July 30, 2026

Dealership Rating
Employee Rating

Treated fairly, fast and friendly. Well done with getting car inspection and new tires with alignment. Overall, great! Fast in , fast out & with a loaner car too! More

by stahrshine72
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Aug 02, 2026

W&L Subaru responded

Thank you so much for your business! We hope to have the privilege of helping you again in the future!

July 29, 2026

Dealership Rating
Employee Rating

It's friendly and the waiting area is very pleasant . With nice snacks & tv station More

by ndiaugustine
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

Aug 02, 2026

W&L Subaru responded

Thank you so much for your business! We hope to have the privilege of helping you again in the future!

July 26, 2026

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Employee Rating

Very friendly and professional. I was very happy with the service I received. No complaints More

by LAURIEANN741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2026

W&L Subaru responded

Thank you so much for your business! We hope to have the privilege of helping you again in the future!

July 25, 2026

Dealership Rating
Employee Rating

Excellent service. Service manager Roy is wonderful. We were greeted and our vehicle was ready when promised More

by Carol B
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Aug 02, 2026

W&L Subaru responded

Thank you so much for your business! We hope to have the privilege of helping you again in the future!

July 25, 2026

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Employee Rating

Frustrated by pricing. Asked Matt multiple times to do a breakdown of pricing and he gave me different run down every time. On the receipt it has that they cleaned the drai More

by Kayhuwalt
Recommend Dealer
No

Other Employees Tagged: Matt Gilbert

Jul 25, 2026

W&L Subaru responded

Thank you for your review. We apologize for any miscommunications that occurred during your recent visit. In reviewing your repair order, it does appear that someone entered "cleared sunroof drain". A few lines above that is the phrase "Found A/C drain is clogged", so it looks like the person entering "sunroof drain" meant to type "A/C drain". We apologize for that mistake. If you have any other questions please reach out to us at 570.473.3432 We'll be happy to help.

July 24, 2026

Dealership Rating
Employee Rating

W & L Subaru is always very professional and perform very thorough service. They are an outstanding dealership and if I lived closer to it would buy another Subaru. Their service team sends videos and explan More

by Bif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2026

W&L Subaru responded

Thank you so much for your business! We hope to have the privilege of helping you again in the future!

July 21, 2026

Dealership Rating
Employee Rating

I am very happy with the dealership the associates are very friendly and they are very helpful and I don’t have the feeling like I’m bothering them with my questions More

by bonni65
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2026

W&L Subaru responded

Thank you for your review! We appreciate your business and look forward to your next visit!

July 19, 2026

Dealership Rating
Employee Rating

Very good, except for intro to car at purchase. Person who does that wasn't available that evening when we leased 2 cars. I'm still learning my car almost 2 years later. More

by john@newberlinpa.com
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Jul 20, 2026

W&L Subaru responded

Thank you for your feedback. We are always here to help if you have any questions at all about your vehicle. Just give us a call at 570.473.3432 and we'll be happy to answer any questions you may have. Thank you again, and have a great day!

July 16, 2026

Dealership Rating
Employee Rating

Excellent service excellent experience as always treated with respect by a phenomenal service team. Always a pleasure working with W&L More

by benpropst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2026

W&L Subaru responded

Thank you for the 5-star ratings!

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