Matt Gilbert
Matt Gilbert at W&L Subaru

Matt Gilbert

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.7
39 Reviews
4.7

39 Reviews

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39 Reviews of Matt Gilbert

August 21, 2025

Dealership Rating
Employee Rating

Overpriced. Price gouging. Seem very courteous until you get slammed with a bill that don't add up More

by andynels22
Recommend Dealer
No

Other Employees Tagged: Matt Gilbert

Aug 21, 2025

W&L Subaru responded

We're truly sorry to hear you were disappointed, and we’re grateful you took the time to share your thoughts. Feedback like this is an invaluable tool as we work to improve every aspect of the experience. Thanks again, and we wish you all the best.

August 19, 2025

Dealership Rating
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Excellent. Lovely waiting area with complimentary beverage and snack while you waited. It is also pet friendly. More

by henny
Service Price Transparency
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Recommend Dealer
Yes
Aug 20, 2025

W&L Subaru responded

We're very pleased that you enjoy our comfortable customer lounge and free snacks and drinks! Thanks for the review!

August 16, 2025

Dealership Rating
Employee Rating

Matt was great. He took the time to explain what was done on the car. More

by BARBMYW
Service Price Transparency
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Recommend Dealer
Yes
Aug 19, 2025

W&L Subaru responded

Thank you so much for the 5-star ratings!

August 09, 2025

Dealership Rating
Employee Rating

Very courteous and keeps you informed during your visit. I love that they have loaner cars that you can use while your car is being worked on. They also have a very comfortable waiting area if you choose More

by CEC1860
Service Price Transparency
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Recommend Dealer
Yes
Aug 12, 2025

W&L Subaru responded

Thanks so much for your review! We are glad you enjoy our free loaner cars!

July 30, 2025

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Employee Rating

Great service and communication while waiting! It was greatly appreciated because it was my first visit to the service department. More

by cowher07
Service Price Transparency
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Recommend Dealer
Yes
Jul 31, 2025

W&L Subaru responded

Thanks so much for your review! We're glad to hear your first visit was a 5-star visit!

July 10, 2025

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Employee Rating

Always a great experience taking my vehicle here. They are very friendly ,helpful and keep you updated to date on your repairs. Unlike some other dealers. I will be a customer for life. More

by baccmc16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

W&L Subaru responded

Thank you so much for the 5-star ratings! We are delighted to hear that your experience was exemplary!

July 02, 2025

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Employee Rating

W&l is a great dealership they take care of the customers from to service. More

by bwhip63
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Owen Long

Jul 07, 2025

W&L Subaru responded

Thank you so much for reviewing our dealership!

June 30, 2025

Dealership Rating
Employee Rating

Matt was a great help to me from the drop off to the pick up of my Impreza. He arranged for my loaner while my car was being serviced and updated me on what was being done and what was needed to fix the prob More

by MCQUISTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

W&L Subaru responded

Thanks so much for the feedback! We're glad you enjoyed the free service loaner! Have a great day!

June 26, 2025

Dealership Rating
Employee Rating

Great too work with Great to work with! !!!!! Great to work with!!!!!! Great to work with!!!!!!!!!!!!!!!!!! More

by c.antonhaines2017
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Jun 27, 2025

W&L Subaru responded

Thank you thank you thank you! Have a great day!

June 25, 2025

Dealership Rating
Employee Rating

You are very prompt with your service and I was always kept informed on anything that may have to be done. More

by cindylea0
Service Price Transparency
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Recommend Dealer
Yes
Jun 25, 2025

W&L Subaru responded

Thank you for the 5-star review!

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