Matt Griffith

Great experience at the Volvo dealership My wife Kristen and I recently leased a new XC90 vehichle at your dealership and had the pleasure to work with Jhin Hur.  We test drove five different My wife Kristen and I recently leased a new XC90 vehichle at your dealership and had the pleasure to work with Jhin Hur.  We test drove five different vehicles (four from competitor companies) before choosing the XC90. I am writing you to let you know that Kristen and I were very impressed with Jhin's sales style, knowledge/expertise, and effort throughout our car buying experience.   Jhin's sales style was perfect- he was friendly and not pushy.  He seemed genuinely interested in helping us find us the right vehicle and quickly asked pertinent questions to understand what we were looking for. When asked about strengths and weaknesses of different vehicles, he was open and honest.  We told him we were interested in test driving other competitor vehicles and he was in support of that (which was refreshing to see as he wanted to make sure we were making the right decision).   Jhin's knowledge/expertise when it came to the XC90 was impressive.  He answered all our questions and had great knowledge on all of the XC90s features and how to use/activate them in the vehicle.  He did a good job following up in emails (preferred communication route) that were both detailed and concise when additional questions were asked after our initial visit.   Jhin's effort was also commendable.  Once the purchase was made and we were pressed for time as my wife had to work in the late afternoon, Jhin took the initiative without being asked to transfer our baby car seat and license plate while we were finishing up paperwork.  He then personally drove to our house later that evening to pick up the title we had forgotten to bring and further explain how to use and integrate some of the features on the vehicle (he set up our garage door openers through the vehicle, set up an app on our phone to access the vehicle, etc.). In conclusion, we want to thank you and your team for a terrific car leasing experience and believe Jhin Hur is a true asset to your company. More

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Great Volvo purchase experience I worked with Jhin in the sales department on the purchase of my new 2016 V60 T6 R-Design wagon. Also involved was his mngr Matt Griffith. From t I worked with Jhin in the sales department on the purchase of my new 2016 V60 T6 R-Design wagon. Also involved was his mngr Matt Griffith. From the time I began looking at a few different Volvos, to the test drive, working out the numbers of the V60 and my trade in Volvo, and taking delivery of the new Volvo was simple and satisfactory. I was highly impressed with collecting my new Volvo, as was that the weather wasn't good on that day (typical Michigan winter). Jhin had the vehicle cleaned and fuel topped off; then had it situated where it was easy to move things from the old one to the new one. For paperwork and that side of the deal, Matt and Agron were helpful and made the wrapping up of the transaction quick & painless. Both were great though email and phone communication on items, since I travel extensively out of state for work. I did have my trade-in Volvo serviced at this location, and that experience was top notch as well. Which factored in to me purchasing the new Volvo from Jhin at LaFontaine Volvo. More

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Transmission gone out I do not recommend anyone too but a car from this dealer. I bought a car in September and my transmission is already broken. The cost to fix will cost I do not recommend anyone too but a car from this dealer. I bought a car in September and my transmission is already broken. The cost to fix will cost 6,000?????????????? More

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