Matt Jenkins

Customer friendly, professional, considerate, explain status snd needs, efficient, help dealing with car issues , made car care diable status snd needs, efficient, help dealing with car issues , made car care diable More

by SEDWV Verified Customer Verified Customer

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We purchased a Dealership vehicle with 5,000 miles on it. We are more than satisfied with our 2023 Outback Premium. However, the service has not lived up to the quality of our car. From day one we were alway We are more than satisfied with our 2023 Outback Premium. However, the service has not lived up to the quality of our car. From day one we were always approached as”when are we going to trade in our used Subaru. We ended up purchasing our winter tires at a tire shop, we had our oil changed at our local garage and even though we brought our vehicle in for regular maintenance, the service was not consistent. We had 3 Subarus before this one and we plan on continuing purchasing Subarus, but maybe Jenkins Subaru does not want our business. More

by mkubina Verified Customer Verified Customer

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Jenkins is a wonderful place to get your vehicle serviced, Levi in service was amazing & Dylan in parts helped get my vehicle in & out. serviced, Levi in service was amazing & Dylan in parts helped get my vehicle in & out. More

by Harry Henderson Verified Customer Verified Customer

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2024 Crosstrek with obvious factory issue that the service dept. is refusing to fix. 15,000 miles on a brand new car; both front tires have worn down to the radial belt on the inside of the tires, nea service dept. is refusing to fix. 15,000 miles on a brand new car; both front tires have worn down to the radial belt on the inside of the tires, near the rims. According to their service manager, Subaru won't reimburse them for alignments because WV roads are bad. The excuse to not replace the tires, "They're soft tires so they wear out faster." The Subaru dealership in Lexington, KY said they'd be glad to do an alignment because the car is still under warranty. Unfortunately my son, who made the mistake of purchasing the vehicle here is over 5 hours away. Sales are based on service, not one and out the door philosophy. My family has purchased a total of 12 Subarus over the years. We are a Subaru family, but this has raised enough alarms and distrust that we're all now talking about Honda because of their commitment to service. More

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Sales department is wonderful to work with. Jonathan Garcia is very knowledgeable, helpful and friendly. Service department is seriously lacking which is why this review is 4 stars and not 5. Jonathan Garcia is very knowledgeable, helpful and friendly. Service department is seriously lacking which is why this review is 4 stars and not 5. More

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Very good customer service. Kept me informed every step of the way. Resolve any issues promptly. Nice people. Kept me informed every step of the way. Resolve any issues promptly. Nice people. More

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I had an amazing experience. The salesman was nice and helped explain everything I needed. He took the time to ask what I wanted and help me find the right fit. The salesman was nice and helped explain everything I needed. He took the time to ask what I wanted and help me find the right fit. More

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Purchased two Subarus. The entire process went very smoothly. The dealership is super great to work with. The entire process went very smoothly. The dealership is super great to work with. More

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My service experiences, latest and historically, have all been first rate. Also, a wonderful vehicle. Crosstrek sport. been first rate. Also, a wonderful vehicle. Crosstrek sport. More

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Efficient service, agreeable employees, always a professional impression. Every step from contact to leaving the lot was as near effortless as possible. professional impression. Every step from contact to leaving the lot was as near effortless as possible. More

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