Matt McClain

I bought a certified BMW from Ben Davis a few months ago. The car look good and drove good and they claimed it was certified. I pointed out the dire need for brakes and tires and they said they could not aff The car look good and drove good and they claimed it was certified. I pointed out the dire need for brakes and tires and they said they could not afford them and I bought it anyway. I had some problems with it a couple months ago and took it to a BMW garage and the first thing they do is the certification inspection. They found $6,000 worth of safety issues with it so I called and talked to a sales manager explain the situation and sent a video and ask if they could help me fix this situation and he laughed at me and asked me to only speak to him about this situation. So I called and talked to another sales manager I told him I was laughed at and he said they don't laugh at their customers. I did send a video for them to see all the safety issues and I talked to the second sales manager about it and asked for a copy of the certification paperwork and he said they don't show that to customers. So I spoke with some other car dealerships and they all sit down with the customer and go through the certified inspection paperwork before they even have to sign on a dotted line. But yet Ben Davis does not show the paperwork to the customers. I also took a Ford to Ben Davis Ford garage and had some issues and they did not want to talk to me about it so I called Ford. Ford told me to call and talk to the service manager and if I can't get anywhere to ask for the top dog. So I talked to the service manager and did not get anywhere and ask for the top dog and I was hung up on. I was not given a link to leave feedback so I hope this gets to the community so they have some knowledge before going in to Ben Davis More

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Everyone was very helpful very informative and the dealership was very clean., and the salesman was very helpful, very courteous, and never pushy which we appreciated dealership was very clean., and the salesman was very helpful, very courteous, and never pushy which we appreciated More

by heffleyfarm Verified Customer Verified Customer

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Organization, feel welcome, easy,great people, respectful, care about customers, eager to help, very nice , Matt was very nice, knows his stuff, he did a great job respectful, care about customers, eager to help, very nice , Matt was very nice, knows his stuff, he did a great job More

by vandygriff Verified Customer Verified Customer

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When financing car they give you two different payment one with warranty and one without they don't tell you what cost till you ask what total price is one with warranty and one without they don't tell you what cost till you ask what total price is More

by yarian712 Verified Customer Verified Customer

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They were both pleasant and answered any questions we had. Would recommend them to anyone. had. Would recommend them to anyone. More

by netduval Verified Customer Verified Customer

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Was an awesome experience. Went fast and smooth. Kind and caring. Very great time. Thx. Went fast and smooth. Kind and caring. Very great time. Thx. More

by kbarkman56 Verified Customer Verified Customer

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Lied about my used truck being inspected. Told me they couldn’t fix the issues after I bought it but while talking me into buying it told me they could fix it. Went back on their word and lie Told me they couldn’t fix the issues after I bought it but while talking me into buying it told me they could fix it. Went back on their word and lied about what was wrong with it. Had to take it to a different shop to have it fixed. More

by dbayes15 Verified Customer Verified Customer

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Matt was so nice and friendly. He wasn't trying to push us . Can't say enough kind things about Matt!!! I would recommend friends to visit Ben Davis and ask for Matt He wasn't trying to push us . Can't say enough kind things about Matt!!! I would recommend friends to visit Ben Davis and ask for Matt More

by djb82403 Verified Customer Verified Customer

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Was not willing to work with a better price with trade-in or purchase. Not happy. or purchase. Not happy. More

by fapulis Verified Customer Verified Customer

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Asked for 2 keys before we even had a deal was told that was a doable request and salesman refused to get another key for me after vehicle was purchased. Was supposedly given 1 free oil change have no paper was a doable request and salesman refused to get another key for me after vehicle was purchased. Was supposedly given 1 free oil change have no paperwork on that either. Shady buisness. I've done business with Ben davis multiple times and never had such xx . No worries won't be back More

by bdobrovodsky Verified Customer Verified Customer

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