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Matt Papelbon
Matt Papelbon at Russ Darrow Mazda of Greenfield

Matt Papelbon

Service Advisor

Russ Darrow Mazda of Greenfield

3520 S 108th St
Greenfield, WI 53228

Contact Me
4.8
27 Reviews

Dealership Experience

6 mos

Industry Experience

14 yrs, 6 mos

4.8

27 Reviews

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27 Reviews of Matt Papelbon

November 05, 2025

Dealership Rating
Employee Rating

Took longer than expected for my recall but everyone is nice and informative. Happy overall More

by LOLOB2000
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell

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Nov 05, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Saidai nick.saidai@russdarrow.com

October 31, 2025

Dealership Rating
Employee Rating

Very Cordial and profesional. Good service. Nice lounge with snacks. Service Reps treat you right More

by JOHNJP14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell

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Oct 31, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Saidai nick.saidai@russdarrow.com

October 29, 2025

Dealership Rating
Employee Rating

Friendly and professional service. Responsive and helpful, very good experience. Would bring my car back for service again. More

by Red Maven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell

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Oct 29, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Saidai nick.saidai@russdarrow.com

October 29, 2025

Dealership Rating
Employee Rating

Services were fast and efficient Service Rep was courteous Service area was comfortable and clean More

by JKEMP6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nick Saidai nick.saidai@russdarrow.com

October 24, 2025

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Employee Rating

I had a 10 out of 10 experience taking my car in for an oil change. The service manager was very professional and kind, even though I was late to my service appointment, and made the entire process simple More

by EBONACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Porter, Maxwell Munsell

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Oct 24, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Saidai nick.saidai@russdarrow.com

September 27, 2025

Dealership Rating
Employee Rating

The representative was informative and a gentleman. The video the man did was excellent. I enjoyed the experience & they answered all my questions. More

by lindadfroehlich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Saidai nick.saidai@russdarrow.com

September 08, 2025

Dealership Rating
Employee Rating

Excellent customer service and professional in all aspects of the job done. Definitely would recommend this shop. More

by M.TOMCZAK.ART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 08, 2025

Russ Darrow Mazda of Greenfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

September 04, 2025

Dealership Rating
Employee Rating

Fast, friendly service. Comfortable lounge/lobby area with snacks and internet service. Video inspection of the vehicle is helpful and well done. More

by Scott A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell , Michael Randazzo

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Sep 04, 2025

Russ Darrow Mazda of Greenfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Greenfield. We look forward to having you as one of our valued customers for many more years to come! Nick Saidai nick.saidai@russdarrow.com

September 02, 2025

Dealership Rating
Employee Rating

All good, work preformed was excellent and they were very accommodating, will return in future. More

by SZUNKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ Becker

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Sep 02, 2025

Russ Darrow Mazda of Greenfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Greenfield, we look forward to having you as a valued customer for many years to come! Nick Saidai nick.saidai@russdarrow.com

August 31, 2025

Dealership Rating
Employee Rating

Better than I expected. Matt made sure the appointment stayed on track and got my service and recall processed efficiently More

by JODI.L
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 01, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com

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