Matt Thorton

Purchased a used Nissan from Sun Toyota in early May. Buyer BEWARE. They will employ every typical used car salesman tactic in the book. We wanted to pay for the car upfront. They convinced us we would g Buyer BEWARE. They will employ every typical used car salesman tactic in the book. We wanted to pay for the car upfront. They convinced us we would get a better price if we financed. So we financed but put a large sum down. Internet price was around $15K with all the dealer fees and additions we expected to pay around $20K. The salesman will offer you the different warranties by saying "Oh that only adds $16 a month" etc. We put down $12K and expected to finance $8-9K. Then you go to the financing department. They will speed you through screen after screen for signing. When the financing paperwork arrived from the lender, low and behold we were financing almost $16K. I immediately called Sun Toyota. After several LOOOOONG hold times and visits to the dealership I got someone on the phone. They reiterated the numbers were correct. Then I had someone named Connor call me back finally. To his credit he was very thorough and we came to the conclusion that the extra amount was due to several warranties. We went over the ones I wanted to cancel and he directed me to a website to process the cancellations. I did so THAT day May 21. The cancellation paperwork states it could take 6-8 weeks for the process to get to the lender for the refund. I waited. I attempted to contact Connor again via email in July - No response. I tried to call and was put on hold for more than 30 minutes several times till I hung up. I sent another email in August and made more unsuccessful phone contact attempts - no response. I filed a BBB complaint. Wow, what do you know? Someone called me the next day. Now they are trying to tell me that 2 of the service agreements are "non cancelable" and they processed the other 2 in June. It is September and my lender hasn't received anything from them. There is no such thing as a non cancelable warranty in Florida. FL Statute 634.121 requires dealerships to provide cancellation up to 60 days for service agreements and extended warranties. I am still fighting this through the BBB but if it is not successful I will take legal action. I will update this review with the outcome. Follow Up Note: Still waiting to hear back with the GM's decision. I have forwarded my communication to the email they provided in the google review. So we'll see. More

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